Deirdre Colleen Rupert
Albuquerque,New Mexico
Summary
Compassionate Caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Customer Service. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends, and evenings.
Overview
26
26
years of professional experience
Work History
Caregiver
Self-employeed
09.2021 - Current
- Provided personalized care by assisting clients with daily living activities to enhance independence.
- Coordinated transportation for appointments and errands, ensuring timely arrival and safety.
- Administered medication and tracked schedules to ensure adherence to health guidelines.
- Monitored health indicators, reporting changes to healthcare professionals and family members.
- Maintained a clean and organized home environment to support client comfort and safety.
- Developed and implemented engaging activities to promote mental stimulation and emotional well-being.
- Provided companionship and emotional support, fostering a positive and nurturing environment.
- Assisted with meal planning and preparation, accommodating dietary restrictions and preferences.
- Communicated regularly with family members to update on client progress and needs.
- Managed household tasks including laundry and grocery shopping to relieve client burden.
- Encouraged social interaction by arranging outings and visits with friends and family.
- Adapted care strategies based on individual client needs and preferences to maximize comfort.
- Documented daily care activities and observations to ensure continuity of care.
- Supported clients with mobility assistance to promote safety and prevent falls.
- Assisted clients with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Convergys, AT&T
04.2019 - 08.2021
- Enhanced customer experience by efficiently resolving inquiries.
- Monitored service quality through regular feedback collection, implementing improvements based on customer insights.
- Collaborated with cross-department teams to address complex issues, improving overall service resolution times.
- Educated customers on product features and benefits, increasing user satisfaction and product understanding.
- Assisted customers with order modifications, ensuring clarity and accuracy in processing changes.
- Documented customer interactions meticulously, maintaining comprehensive records for future reference and analysis.
- Trained new team members on customer service protocols, fostering a consistent service culture.
- Conducted follow-up calls to ensure customer satisfaction post-resolution, reinforcing positive relationships.
- Facilitated smooth transitions for customers during service upgrades, minimizing disruptions and confusion.
- Addressed customer complaints promptly, employing conflict resolution techniques to uphold company reputation.
- Provided troubleshooting assistance for technical issues, guiding customers to effective solutions.
- Engaged in continuous learning about products and services, enhancing personal knowledge for better customer support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Excel Logistics
04.2014 - 03.2019
- Resolved customer inquiries efficiently, ensuring accurate information delivery and enhancing customer experience.
- Utilized CRM systems effectively to track customer interactions and streamline order processing tasks.
- Identified recurring issues through data analysis, proposing solutions to enhance service delivery.
- Adapted communication style to suit diverse customer needs, improving engagement and understanding.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Wait Staff Member
Metros Pizza
03.2009 - 02.2015
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Banquet Server
Radisson
06.2003 - 05.2014
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Administrative Assistant
Brevard Business Telephone Systems
08.1999 - 03.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Sales Associate
JCPenney
09.1999 - 05.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Indian River Academy
Rockledge, FL12.2002
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
Timeline
Caregiver
Self-employeed
09.2021 - Current
Customer Service Representative
Convergys, AT&T
04.2019 - 08.2021
Customer Service Representative
Excel Logistics
04.2014 - 03.2019
Wait Staff Member
Metros Pizza
03.2009 - 02.2015
Banquet Server
Radisson
06.2003 - 05.2014
Sales Associate
JCPenney
09.1999 - 05.2001
Administrative Assistant
Brevard Business Telephone Systems
08.1999 - 03.2002
High School Diploma -
Indian River Academy