Deisi Valdez
Charlotte,NC
Summary
Dedicated and compassionate healthcare professional pursuing a career in nursing, with hands-on experience as a Nurse Aide, Pharmacy Technician, and Customer Service Representative. My background in direct patient care, medication management, and customer interactions has strengthened my ability to provide high-quality, empathetic care. Through my experience, I have developed strong communication skills, attention to detail, and the ability to work in fast-paced environments—critical qualities for a successful nursing career. I am committed to expanding my clinical knowledge and skills to provide exceptional patient care, and to contribute meaningfully to the healthcare field.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy specialty
Charlotte, NC
10.2024 - Current
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Managed filing of prescriptions, both electronically and manually.
MERCHANDISE ASSOCIATE
Lowe's
Charlotte, USA
07.2023 - 10.2024
- Facilitated daily store operations, including replenishing stock, and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability
- Executed markdowns according to established procedures, while maintaining appropriate margins.
- Communicated and coordinated planogram execution with store management
- Organized and located inventory, updating store spreadsheets to reflect statistical data
- Transported and positioned floor displays with pallet jacks.
- Kept work areas professional, organized and clean.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
SALES ASSOCIATE
Home Depot
Charlotte, USA
03.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects
- Solved customer-identified problems with small and large appliances purchased in-store
- Rotated stock and restocked shelves to maintain product availability
SALES ASSOCIATE
Foot Locker
Charlotte, USA
02.2020 - 06.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
CNA I Certification - Nurse Aide
Rowan Cabarrus Community College
Concord, NC03.2024
High School Diploma -
Rocky River High School
Charlotte, NC02.2020
Skills
- Standard Operating Procedure
- Sales Training
- Time management
- Excellent People Skills
- Drug safety
- Billing support
- Pharmacy law compliance
- FDA and HIPAA compliance
- Medication dispensing
- Stocking shelves
- Pharmacology
- Troubleshooting malfunctioning equipment
- Pharmacy ethics
- Cash Handling Accuracy
- Credit Card Transaction Processing
- Verbal Communication
- In-Store Support
- Cash Register Operation
- Sales Expertise
- Stocking and Replenishing
- Customer Satisfaction
- Store Merchandising
- Sales Forecasting
- Company Standards
- Teamwork and Collaboration
- Merchandising Proficiency
- Inventory Control Procedures
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pharmacy Technician
Walgreen's Pharmacy specialty
10.2024 - Current
MERCHANDISE ASSOCIATE
Lowe's
07.2023 - 10.2024
SALES ASSOCIATE
Home Depot
03.2021 - 06.2023
SALES ASSOCIATE
Foot Locker
02.2020 - 06.2021
CNA I Certification - Nurse Aide
Rowan Cabarrus Community College
High School Diploma -
Rocky River High School