DigitalOptometrics
Deisia Senior
Optician
Waldorf,MD
Summary
Dedicated optician with 6 years of experience in the optical industry, specializing in personalized eyewear consultations and patient education. Proven track record in enhancing customer satisfaction through attention to detail and collaboration with optometrists. Experienced in managing teams, training staff, and maintaining compliance with HIPAA regulations and insurance verification processes. Committed to delivering high-quality patient care and optimizing eyewear solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Eyewear Consultant
MyEyeDr.
05.2024 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Collaborated with optometrists to ensure accurate prescription fulfillment for customers' eyeglasses or contact lenses
- Demonstrated exceptional attention to detail when verifying insurance coverage eligibility for customers seeking reimbursement for their eyewear purchases
- Increased customer satisfaction ratings by promptly addressing any issues related to prescription accuracy or lens quality
- Cross-trained as an Optometric Technician conducting pre-testing including auto-refraction, topography, retinal imaging and other testing as necessary
Optician
Maryland Eye Care Center
12.2022 - 05.2024
- Educated patients on cutting-edge technology to meet their visual needs
- Utilized optical knowledge to ensure finished eyewear meets optical standards and patient requirements
- Maintained knowledge of quality and luxury eyewear
- Answer phones, schedule appointments, verify insurance
Vision Center Manager
Walmart
11.2020 - 12.2022
- Report to store leadership to anticipate staffing needs and oversee employee training
- Managed team of opticians by giving and receiving feedback, holding development conversations and leading by example on sales floor
- Stayed up to date with HR policies and procedures to promote a productive and safe working environment
- Maintained accurate patient records in accordance to HIPAA regulations
Optician
Walmart
09.2019 - 11.2020
- Advise customers on styles of eyewear that suit their needs
- Efficiently fit eyeglasses and contact lenses
- Accurately bill insurances for eyewear
- Engage with patients and promote vision center to store shoppers
Customer Service Manager (CSM)
Walmart
08.2018 - 09.2019
- Managed the front-end team resulting in a 20% increase in customer satisfaction by maintaining a high level customer service standard
- Provided consistent employee training and collaboration resulting in a 15% faster checkout rate for cashiers.
- Collaborated with store leadership to anticipate staffing needs
Human Resources Assistant
Walmart
10.2015 - 08.2018
- Successfully facilitated the efficient recruitment of 10+ positions, leading to a 30% decrease in open vacancy times
- Implemented comprehensive onboarding program for new hires, ensuring minimal disruption to existing operations and a successful transition for new employees
- Effectively managed employee relationship issues in a timely yet sensitive manner, resulting in a 20% decrease in associate turnover
- Acted as a resource for employees on benefits programs, educational programs, and company policies
- Conducted employee engagement activities to maintain and boost overall store morale
- Managed recruiting and initial screening before in-person interview with the corresponding management staff.
- Managed staff files per regulatory requirement, including background checks, training etc
Education
High school diploma -
Hammond High School
Columbia, MD05.2010
Skills
- Customer engagement
- Insurance eligibility verification
- Professional phone communication
- Knowledgeable in medical terminology
- Skilled in Microsoft Office tools
- Prioritization and scheduling
- Proficient in administrative tasks
- Cash management
- HIPAA compliance
- Background in healthcare administrative support
- Optical sales
- Prescription interpretation
Certification
Driver's License March 2021 to January 2029
Software
Acuity Logic
Microsoft Office
EEHR
MedInformatix
Medflow
Paycom
Dayforce
Quote
"Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure."
Marianne Williamson
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Type
Full TimeTimeline
Eyewear Consultant
MyEyeDr.
05.2024 - Current
Optician
Maryland Eye Care Center
12.2022 - 05.2024
Vision Center Manager
Walmart
11.2020 - 12.2022
Optician
Walmart
09.2019 - 11.2020
Customer Service Manager (CSM)
Walmart
08.2018 - 09.2019
Human Resources Assistant
Walmart
10.2015 - 08.2018
High school diploma -
Hammond High School
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