Deisy Galvan
Summary
Certified Medical Assistant skilled in providing compassionate and efficient care in fast-paced environments. Experienced in managing patient inquiries, scheduling appointments, processing prescription refills, and coordinating care between patients, providers, and pharmacies. Highly proficient in medical terminology, HIPAA compliance, and healthcare software systems, with a strong ability to connect with patients and collaborate with healthcare teams. Adaptable and committed to maintaining excellent attendance and call adherence while staying updated on current healthcare practices and standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Telephonic Certified Medical Assistant
AdventHealth Medical Group Cardiology
02.2025 - Current
- Answered more than 50 inbound patient calls, addressing inquiries, scheduling appointments, and providing information on treatments, medications, and procedures.
- Collected and verified patient medical history, symptoms, and insurance information during intake calls.
- Provided patient education, offering information on medical conditions, treatments, and post-care instructions in alignment with provider guidelines.
- Conducted follow-up calls to monitor patient progress, answer questions, and ensure adherence to treatment plans.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations and organizational standards.
- Delivered outstanding customer service by addressing patient concerns with empathy, professionalism, and confidentiality.
Certified Medical Assistant
Celebrity Medical Center
02.2021 - 04.2023
- Directed over 30 patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed and organized patient records with strict adherence to confidentiality and accuracy standards using EHR.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Customer Service Cashier
Publix Super Markets Inc
03.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Managed over 50 customers per day .
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained new hires on company policies and best practices, fostering a positive team environment.
Customer Service Delivery Team Member
Florida State Distributors Inc.
08.2015 - 01.2020
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Managed, transmitted and filed delivery paperwork.
Education
Certified Medical Assistant - Medical Assisting
Orange Technical College
High School Diploma -
Ocoee High School
Skills
- Inbound Call Handling & Patient Support
- Patient Scheduling & Coordination
- Medical Terminology & Record Keeping
- HIPAA Compliance & Confidentiality
- Strong Communication & Customer Service
- Data Entry & Healthcare Software Proficiency
Certification
- CMA - Certified Medical Assistant
- Certified in CPR and First Aid , American Heart Association
Timeline
Telephonic Certified Medical Assistant
AdventHealth Medical Group Cardiology
02.2025 - Current
Certified Medical Assistant
Celebrity Medical Center
02.2021 - 04.2023
Customer Service Cashier
Publix Super Markets Inc
03.2020 - 03.2021
Customer Service Delivery Team Member
Florida State Distributors Inc.
08.2015 - 01.2020
Certified Medical Assistant - Medical Assisting
Orange Technical College
High School Diploma -
Ocoee High School