ISAIAH VIGIL
Nusenda Credit Union
Albuquerque,New Mexico
1
Certification
12
years of professional experience
Banking professional with 12+ years of experience in branch operations, lending, compliance, employee training, and team leadership. Currently works in a lead role with experience covering management responsibilities, coaching staff, handling escalations, and supporting daily branch operations. Interested in continuing into a management, operations, or internal banking role.
Work History
Lead Financial Consultant
6 Years 4 Months- Serve as acting branch manager when management is unavailable, helping oversee daily operations, staff support, escalations, and opening and closing procedures.
- Trained and coached employees, led team huddles, managed scheduling, and provided teller overrides and daily support to enhance team performance.
- Resolve complex member issues involving fraud, account restrictions, trusts, POAs, deceased-member accounts, and loan concerns.
- Originated and closed auto loans, personal loans, credit cards, and HELOCs, managing credit review, documentation, underwriting communication, and funding to drive revenue growth.
- Ensured branch compliance with BSA/AML, OFAC, CTR, SAR, vault, dual-control, and cash-handling procedures, mitigating risks and maintaining operational integrity.
- Conduct and review branch, vault, cash, and teller audits and verify end-of-day balancing and outages.
- Consistently meet performance goals, maintain 100% loan closing penetration, and rank among the branch's top performers for referrals.
Universal Banker
4 Years 3 Months- Opened and serviced checking, savings, CD, and IRA accounts to meet customer financial needs.
- Originated and closed consumer loans, ensuring compliance with documentation requirements.
- Processed teller transactions, balanced cash drawers, and supported vault and cash shipment procedures.
- Trained new employees on teller and account-service procedures to enhance team competency.
- Consistently met sales and referral goals.
Teller
1 Year 5 Months- Processed deposits, withdrawals, loan payments, cashier's checks, wire transfers, and other teller transactions to ensure accurate and efficient customer service.
- Balanced cash drawers and managed vault operations and cash shipments to maintain compliance and security.
- Trained new employees on teller procedures and daily branch operations to enhance team readiness and service quality.
Education
High School Diploma
Skills
Consumer Lending
Credit Review
BSA/AML
OFAC
CTR/SAR Procedures
Fraud Resolution
Audits
Wire Transfers
WireXchange
Branch Operations
Team Leadership
Employee Training
Escalation Management
Account Administration
Certification
Evolving Leaders Program — Nusenda Credit Union — Expected Completion: November 2026, Selected for a competitive organization-wide leadership development program focused on leadership growth and management readiness., Manager Essentials Certificate — University of New Mexico — Completed October 2024
Timeline
Lead Financial Consultant
Nusenda Credit Union
05.2020 - CurrentRead More
Universal Banker
New Mexico Bank & Trust
01.2016 - 04.2020Read More
Teller
Centinel Bank of Taos
08.2014 - 01.2016Read More
Taos High School
High School Diploma
Read More