Hi, I’m
DEISY KATHERINE VILLAVICENCIO
New York,New York
Summary
A multidimensional administrative specialist committed to continuous learning and growth, and aspiring to leverage these diverse skills and experiences to provide exceptional administrative support to a dynamic organization using strong organizational, communication, and problem-solving abilities to streamline processes, enhance productivity, improve efficiency, and contribute to the success of any organization.
Overview
10
years of professional experience
1
Certification
Work History
Nyu Langone
Patient Care Assistant
10.2021 - 01.2023
Job overview
- Demonstrated versatility and adaptability by covering front desk duties for multiple faculty practices including reception, administrative support, and customer service roles.
- Consistently exceeded expectations and received positive feedback from supervisors for outstanding customer service, communication skills, and attention to detail
- Developed deep understanding of company policies, procedures, and systems by working in various departments, which led to increased efficiency and productivity.
- Trained and mentored new front desk staff on best practices, providing guidance and support to help them succeed in their roles.
- Collaborated with managers to improve processes and workflows, suggesting new ideas and strategies that increased overall efficiency and productivity.
- Assisted development and implementation of new administrative procedures
Nyu Langone
Epic Faculty Support Assistant Floater
01.2018 - 10.2021
Job overview
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Standardized office structures and processes to promote collaboration and increased performance.
Nyu Langone
Pediatric Medical Assistant
10.2015 - 01.2018
Job overview
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
Winthrop University Hospital
Medical Assistant
12.2012 - 08.2015
Job overview
- Provided direct support to physicians and other healthcare providers during patient examinations and procedures, which includes obtaining patient histories, taking vital signs, and collecting lab specimens
- Managed patient care plans and communicated with healthcare providers to ensure coordinated care
- Administered clinical procedures, such as electrocardiograms (ECGs), phlebotomy, and injections, to assist in patient diagnosis and treatment
Education
CUNY School of Professional StudiesNew York, NY
Bachelor of Science from Health Service Administration
05.2023
University Overview
- Dean's List Fall 2022
- 3.9 GPA
Nassau Community CollegeGarden City, NY
Associate of Science from Healthcare Administration
12.2016
Sanford-Brown InstituteGarden City, NY
No Degree from Allied Health
04.2011
Skills
- Innovative problem solver
- Process Improvement
- Analytical skills
- Documentation/record keeping
- Jira, Trello, Confluence, and Scrum fundamentals
- Microsoft Office Suite, MS Teams, WebEx, Outlook
- Health Information Systems (HIS)
- Knowledge of healthcare regulations and compliance
- Health Information Technology
- Medical & Clinical service
- Client Relations
- Provider relations
- Team leadership
- Medical Terminology
- Google Workspace
Certification
Business Analyst Mentorship Program, JVMH Infotech, 2/ 2023
Basic Life Support (BLS) Certified, American Heart Association, 11/2021
Languages
Spanish
Native or Bilingual
Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Care Assistant
Nyu Langone
10.2021 - 01.2023
Epic Faculty Support Assistant Floater
Nyu Langone
01.2018 - 10.2021
Pediatric Medical Assistant
Nyu Langone
10.2015 - 01.2018
Medical Assistant
Winthrop University Hospital
12.2012 - 08.2015
CUNY School of Professional Studies
Bachelor of Science from Health Service Administration
Nassau Community College
Associate of Science from Healthcare Administration
Sanford-Brown Institute
No Degree from Allied Health
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