Deizhanira L.Rickenbacker
New York,NY
Summary
Experienced General & Assistant Manager with over 7 years of expertise in optimizing productivity, efficiency, and quality across various environments. Possess extensive knowledge in management, New York State and City health codes, and guidelines. Highly dependable, ethical, and reliable support specialist who seamlessly blends advanced organizational, technical, and business acumen. Exceptional leadership and communication skills, including strong writing and critical thinking abilities. Proven ability to collaborate effectively with cross-functional teams to ensure operational excellence. Dedicated administrative professional well-versed in communication and team building. Proficient in medical terminology and scheduling. Ready to contribute years of relevant work experience.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Hudson Pro Management
02.2022 - Current
- Checked patients in for appointment, Retrieved files for physicians
- Accepted Patients insurance for billing and monies for post-visit payments
- Provided clerical services as needed for office operations
- Answered busy telephone lines and ensured timely and effective provision to callers with referrals to physicians or nurses for a call back as needed
- Compiled, maintain and updated patient records according to HIPAA regulation
- Recommended service improvements to minimize recurring patient issues and complaints.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Assistant General Manager
Houston Hall
11.2016 - 03.2020
- Monitored the quality of customer service throughout the restaurant
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines
- Kept detailed and up to date finances and accounting
- Assessed sales forecasting and improved weekly profits
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
Restaurant Manager
Heartland Brewery
07.2014 - 11.2016
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Administrative Assistant
Heartland Brewery
10.2013 - 07.2014
- Organized and scheduled all meetings and appointments
- Maintained all in house contact lists
- Produce and distribute correspondence memos, letters, faxes and forms
- Assisted in the preparation of regularly scheduled reports
- Developed and maintained the in-house filing system
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Medical Billing and Coding Certification -
ABC Training Center
The Bronx, NY01.2024
High School - General Academic Courses
Union City High School
Union City06.2012
Skills
- Operations management
- Sales forecasting
- Inventory control
- Performance tracking and evaluation
- Procedure development
- Staff training & development
- Basic accounting functions
- Conflict resolution
- All Microsoft Office Suite applications
References
Furnished upon request.
Timeline
Patient Services Representative
Hudson Pro Management
02.2022 - Current
Assistant General Manager
Houston Hall
11.2016 - 03.2020
Restaurant Manager
Heartland Brewery
07.2014 - 11.2016
Administrative Assistant
Heartland Brewery
10.2013 - 07.2014
Medical Billing and Coding Certification -
ABC Training Center
High School - General Academic Courses
Union City High School
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