Deja Adams
Jacksonville ,NC
Summary
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results. I’m CPR certified and will maintain that certification.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Program Assistant
Child Development Center
Jacksonville Nc
12.2024 - Current
- Assisted customers in selecting footwear and apparel to enhance shopping experience.
- Maintained product displays and ensured store cleanliness for optimal presentation.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Developed knowledge of current promotions and product features to effectively address customer inquiries.
- Managed inventory levels by conducting regular stock checks and replenishing merchandise as needed.
- Trained new associates on sales techniques and store policies, fostering a collaborative work environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Forever 21
Jacksonville Nc
06.2022 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained new associates on sales techniques and store policies, fostering a collaborative work environment.
Sales Associate
Footlocker, Footlocker
Jacksonville, NC
03.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided feedback on customer preferences to influence product selection and merchandising strategies.
Sales Associate
Footaction
Jacksonville, NC
08.2021 - 03.2022
- Assisted customers in selecting footwear and apparel to enhance shopping experience.
- Maintained product displays and ensured store cleanliness for optimal presentation.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Developed knowledge of current promotions and product features to effectively address customer inquiries.
- Managed inventory levels by conducting regular stock checks and replenishing merchandise as needed.
- Trained new associates on sales techniques and store policies, fostering a collaborative work environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Northside High School
Jacksonville, NC06.2022
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Research abilities
- Child development
- Lesson planning
- Know some sign language
- Patience
- Love for children
- Classroom management
- Training coordination
- Teamwork
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Decision-making
- Effective communication
- Professionalism
Certification
Cpr
Timeline
Program Assistant
Child Development Center
12.2024 - Current
Sales Associate
Forever 21
06.2022 - 12.2024
Sales Associate
Footlocker, Footlocker
03.2022 - 05.2022
Sales Associate
Footaction
08.2021 - 03.2022
High School Diploma -
Northside High School