Deja Britton
Qualfon
Orlando,US
11
years of professional experience
Managed customer relationships and resolved conflicts in fast-paced environments, consistently delivering results that exceed expectations.
Work History
Customer Support Specialist
2 Months- Assisted customers by addressing inquiries through multiple communication channels, providing prompt support.
- Worked with team members to refine processes, boosting service efficiency.
- Guided new employees in understanding customer service protocols and software applications to improve performance.
- Reviewed customer feedback to spot patterns and suggest enhancements in service delivery.
- Created training content centered on best practices for customer engagement and issue resolution.
- Participated in efforts to reduce response times, increasing customer satisfaction rates.
- Implemented quality control measures, maintaining compliance with company standards.
- Built strong client relationships, fostering repeat business and positive referrals.
- Provided outstanding customer service through proactive listening and empathetic responses to concerns.
- Enhanced satisfaction by swiftly resolving complex customer issues in a professional manner.
- Supported numerous customers daily with a focus on satisfaction and a positive demeanor.
- Delivered timely customer assistance across phone, email, and live chat channels with professionalism.
Member support Agent
4 Months- Resolved member issues through effective communication and problem-solving techniques.
- Provided support for account inquiries, transaction processing, and issue resolution.
- Answered incoming calls related to membership benefits and services.
- Assisted with account inquiries and transaction requests to ensure satisfaction.
- Maintained accurate member records in customer relationship management systems.
- Conducted follow-ups to confirm fulfillment of member needs.
- Delivered product and service information to optimize member experience.
Shift Swing Manager
2 Years 4 Months- Regularly assessed employee performance and provided constructive feedback for enhancement.
- Organized promotional events to attract additional customers to the store.
- Ensured compliance with local health regulations regarding food safety standards.
- Trained new employees in food preparation, cash handling, and customer service techniques.
- Supervised kitchen ingredient stock levels to ensure freshness and quality of food served.
- Oversaw daily operations to maintain workflow efficiency and high-quality customer service.
- Mentored team members on operational procedures and effective customer interactions.
Teacher/Teacher Assistant
5 Months- Guided students in a variety of subjects, including math, science, and language arts, ensuring they grasped key concepts and developed essential skills.
- Facilitated engaging classroom activities, such as group projects, hands-on experiments, and interactive discussions, to foster student learning and participation.
- Supported individual student development, providing individualized attention, guidance, and resources to address their unique learning needs.
- Created engaging lesson plans that incorporated a variety of teaching methods, including technology, real-world examples, and hands-on activities.
- Assessed student progress regularly through a variety of methods, including quizzes, tests, projects, and observations, to identify areas for improvement and provide targeted support.
Team Member
1 Year 11 Months- Prepared and served food orders accurately and efficiently, ensuring customer satisfaction.
- Maintained a clean and organized work area, adhering to food safety and hygiene standards.
- Assisted customers with their orders, providing friendly and helpful service.
- Collaborated effectively with team members to achieve daily goals and ensure smooth operations.
- Learned valuable customer service and teamwork skills, enhancing my interpersonal and communication abilities.
Customer Service Representative
2 Months- Provided exceptional customer service to a diverse range of customers, addressing inquiries and resolving issues in a timely and professional manner.
- Effectively communicated complex information in a clear and concise manner, ensuring customer understanding and satisfaction.
Deli & Bakery Associate
1 Year 2 Months- Prepared and packaged a wide variety of deli and bakery items, ensuring freshness and accuracy in accordance with company standards.
- Provided exceptional customer service by assisting customers with orders, answering questions, and resolving any issues.
- Maintained a clean and organized work environment by following established safety and sanitation procedures.
- Stocked shelves and rotated inventory to ensure product availability and prevent spoilage.
- Adhered to strict food safety regulations to maintain the highest standards of hygiene and product quality.
- Effectively managed time and prioritized tasks in a fast-paced environment to meet customer demands and deadlines.
- Demonstrated strong teamwork skills by collaborating with colleagues to ensure efficient operations and excellent customer service.
Education
High School Diploma
Skills
Customer service and engagement
Effective communication
Problem solving
Team collaboration
Training and development
Food safety management
Leadership
Time management
Conflict resolution
Customer relationship management
Data entry
Complaint handling
Product knowledge
Timeline
Customer Support Specialist
Qualfon
05.2026 - CurrentRead More
Member support Agent
24-7 Intouch
09.2025 - 01.2026Read More
Shift Swing Manager
McDonald's
04.2023 - 08.2025Read More
Teacher/Teacher Assistant
Elite Learning Academy
02.2021 - 07.2021Read More
Team Member
McDonald's
02.2019 - 01.2021Read More
Customer Service Representative
Capital Leads LLC
07.2018 - 09.2018Read More
Deli & Bakery Associate
Walmart
11.2015 - 01.2017Read More
Wekiva High School
High School Diploma
Read More