Deja Craig
Kyle,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Lash Consultant/Receptionist
Amazing Lash Studio-Kyle, TX
12.2023 - Current
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Participated in regular team meetings to discuss progress toward goals, address challenges, and celebrate successes collectively as a group.
- Continuously upgraded skills through professional development opportunities, staying current with industry trends.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
Lead Lash Consultant
Amazing Lash Studio-Brandon, FL
07.2022 - 05.2023
- Trained and supervised team of lash consultants to provide high quality information about Lash extensions to potential new clients and current clients
- Built and maintained relationships with customers, ensuring customer satisfaction and repeat business
- Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
- Increased revenue through effective customer service and inventory management.
Guest Experience Specialist
Petco-Sebring, FL
02.2022 - 07.2022
- Assisted customers in selecting products, services, and solutions that met their pets needs
- Maintained inventory levels, ensuring availability of products for customers
- Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Collaborated with sales team to drive event bookings, enhancing overall revenue growth for the property.
Education
College in Nursing -
Ivy Tech Community College
Indianapolis, IN08.2019
High school diploma -
Beech Grove Sr High School
Indianapolis, IN06.2016
Skills
- Animal Care
- Communication skills
- Residential Cleaning
- Incident response
- Basic life support
- First aid
- Customer service
- Sales
- Computer literacy
- Management
- Data entry
- De-escalation
- Cash handling
- Schedule management
Certification
- WMD/Terrorism Awareness for Emergency Responders, 09/01/15
- Heartsaver Bloodborne Pathogens, 2016
- Firefighter I, 01/01/16
- Firefighter II, 01/01/16
- Mandatory Firefighter, 01/01/16
- Hazmat Awareness, 01/01/16
- Hazmat Operations, 01/01/16
Timeline
Lead Lash Consultant/Receptionist
Amazing Lash Studio-Kyle, TX
12.2023 - Current
Lead Lash Consultant
Amazing Lash Studio-Brandon, FL
07.2022 - 05.2023
Guest Experience Specialist
Petco-Sebring, FL
02.2022 - 07.2022
College in Nursing -
Ivy Tech Community College
High school diploma -
Beech Grove Sr High School