Deja Crawford
Birmingham,AL
Summary
Achieved timely deliveries through effective route planning and execution, resulting in improved customer satisfaction. Enhanced service quality and support, leading to streamlined logistics operations and increased productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Kroger
06.2024 - 05.2025
- Delivered groceries to customers quickly and safely across Birmingham, AL
- Loaded and unloaded delivery vehicles, ensuring all orders were complete and accurate
- Communicated with customers to confirm delivery times and resolve any issues
- Maintained delivery logs and followed company procedures for order tracking
- Practiced safe driving habits and followed all traffic laws during deliveries
- Assisted with packaging and organizing orders for efficient delivery routes
- Provided excellent customer service to ensure a positive delivery experience
- Handled heavy lifting and managed multiple deliveries per shift
USPS Mail Carrier
United States Postal Service
02.2022 - 09.2022
- Delivered mail and packages to homes and businesses on assigned routes
- Sorted and organized mail for efficient delivery each day
- Maintained accurate records of deliveries and pickups
- Provided friendly and professional service to customers on the route
- Followed postal regulations and safety guidelines at all times
Special Education Paraprofessional
Spur
01.2019 - 05.2019
- Assisted students with mild to moderate intellectual disabilities in a classroom setting
- Supported students with daily hygiene routines and feeding as needed
- Helped teach life skills and functional academics to prepare students for future jobs
- Worked on social skills development with students in group and individual settings
- Collaborated with teachers to create a supportive learning environment
Customer Service Manager
Walmart
11.2015 - 08.2018
- Resolved customer complaints and ensured customer satisfaction
- Hired, trained, and evaluated front-end employees
- Managed cash handling, including issuing and cashing money orders
- Opened and closed the front-end of the store and managed daily operations
- Communicated with customers by phone and in person to provide product information and resolve issues
Sales Associate
Family Dollar
08.2015 - 11.2015
- Processed cash and credit payments for customer purchases
- Opened and closed the store, including cash register management
- Shared product knowledge and made personal recommendations to customers
- Demonstrated urgency and teamwork to provide excellent customer service
Asset Specialist
Hill Rom
11.2014 - 01.2015
- Delivered medical equipment to various units within UAB Hospital
- Entered delivery and equipment data into computer systems after each shift
- Cleaned and prepared equipment before delivery to hospital units
- Obtained signatures from staff to confirm delivery and receipt of equipment
Education
High School Diploma - undefined
A. H. Parker High School
12.2014
Skills
- Achieved high levels of customer satisfaction through proactive engagement and effective problem resolution Delivered consistent results in order fulfillment and inventory management, contributing to overall operational success Enhanced team performance by implementing training programs and mentoring initiatives Improved efficiency in warehouse operations through effective use of technology and process optimization Drove successful outcomes in sales and marketing efforts, resulting in increased revenue Streamlined communication processes to enhance patient interaction and support in healthcare settings
- Marketing
- Lean
- POS
Certification
- Driver's License July 2024 to July 2028
- BLS Certification
- Medical Technologist
- Certified Phlebotomy Technician
- ACI Certification
- Forklift Certification
- CDL C
- Non-CDL Class C
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Phlebotomy Certification
BLS certification
Timeline
Delivery Driver
Kroger
06.2024 - 05.2025
USPS Mail Carrier
United States Postal Service
02.2022 - 09.2022
Special Education Paraprofessional
Spur
01.2019 - 05.2019
Customer Service Manager
Walmart
11.2015 - 08.2018
Sales Associate
Family Dollar
08.2015 - 11.2015
Asset Specialist
Hill Rom
11.2014 - 01.2015
High School Diploma - undefined
A. H. Parker High School