Deja Davis
Houston,TX
Summary
With my advanced customer service skills of 10 years of experience I am seeking to make use of my communication skills, client relationship, organization, retail, sales, and hospitality activities in order to provide a high level of service and professionalism while challenging my abilities to a higher level career that I can contribute to the growth of the company. Experienced with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence while maintaining my true optimistic bubbly personality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional (temp agency)
Cres
Houston, TX
03.2022 - Current
- Follow up and consult with prospects and residents needs
- Worked as temp leasing agent at multiple properties from Greystar, Lurin, Chamberlain & Associates, RPM Living, Willow residential, Asset living
- Leased units, move ins, tours, & inspections
- Doing nightly reports on salesforce
- Multitasking, adapting to different properties work environment
- Perform office administrative duties by answering numerous daily phone calls, filing, scanning, verifying documents
- Assisting assistant manager & property manager with additional workload
- Managing Excel logs, following up with prospects & responding to resident’s needs.
- Using Excel for Welcome Letters & Market data
- Primarily use Knock & Onesite
Bank Teller
IBC Bank
Houston, TX
03.2021 - 02.2022
- Drive around building before opening, performing opening duties such as checking night deposit drop box, turning on the drive thru machinery and lights, logging in to precision & Argo teller, counting the vault and my cash box , reviewing daily currency exchange rates
- Daily morning meetings on teams with the branch with all other branches for important staff meetings and setting weekly goals
- Prepared to share my positive attitude and smile for guests and coworkers
- Making and processing transactions to fulfill all customers needs
- Multitasking with answering phone calls
- Log recording by keeping record of exchanging currency amongst the vault, my cash box,nightly deposits
- Money handling; cash, checks, cashier checks, transit, on us checks
- Money balancing
- Cross selling by explaining products/services knowledge v
- Getting referrals for insurance, merchant services, loans, personal and business credits/loans.
- Universal bank teller
Server
Twin Peaks Restaurants
Beaumont, Tx & Houston, Tx
05.2017 - 02.2021
- Worked and opened restaurants like Kiss, Warwick,Bungalow, and prospect park,Hooters throughout the 8 years as full time and part time jobs
- Helped me develop my hospitality skills and personal relations with better understanding and catering to customers, while also strengthening my multitasking skills.
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Trained new staff on menu offerings, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, improving overall dining experience.
Education
High School Diploma -
Jersey Village High School
01-2016
Psychology Associates - undefined
Lamar University
01-2017
Associate of Science - Psychology
Houston Community College
Houston, TX05-2027
Skills
- 8 years of customer service hospitality-fine dining-sports bars, nightlife (Toast & Aloha software)Foodhandlers/TABC
- Microsoft excel, office, outlook
- Windows, Teams, Workday, Slack, Salesforce, Adp
- Serving, waitressing, cashier, sales
- Team Player
- Client relationship building, marketing
- Confidence with maintaining positive attitude and smile at all times
- Yardi,Knock,CRM,Entrata,Onesite
- Multitasking high volume atmosphere and pace while performing exceptional customer service
- Retail, reaching sale goals, upselling products
- Providing details on product knowledge
- Administrative Assistant at Jersey Village High School
Certification
- Texas License in Life & Health Insurance
- 2025
Timeline
Leasing Professional (temp agency)
Cres
03.2022 - Current
Bank Teller
IBC Bank
03.2021 - 02.2022
Server
Twin Peaks Restaurants
05.2017 - 02.2021
Psychology Associates - undefined
Lamar University
High School Diploma -
Jersey Village High School
Associate of Science - Psychology
Houston Community College