Deja Dorsey
Fredericksburg,VA
Summary
Motivated nursing student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Safford Kia of Fredericksburg
Fredericksburg, VA
05.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Barista
Starbucks
Norfolk, VA
09.2023 - 05.2024
- Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
- Deliver an exceptional guest experience, connecting with guests to deliver quality handcrafted beverages and food during all hours of operations, prioritizing the guest’s needs over task
- Execute food and beverage processes, including food deliveries, replenishment, pulls, stocking, zoning, instocks routines, data accuracy, culling, rotation, cleaning, defect, signing and backstock
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Team Leader
Sweet Frog Frozen Yogurt
Fredericksburg, VA
04.2020 - 12.2021
- Developed strategies for problem solving and conflict resolution among team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Support innovative ideas to increase revenue
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05-2022
Some College (No Degree) - Nursing
Old Dominion University
Norfolk, VASkills
- Effective communication
- Dependable
- Flexibility
- Teamwork
- Great problem-solving
- Emotional intelligence
Timeline
Barista
Starbucks
09.2023 - 05.2024
Receptionist
Safford Kia of Fredericksburg
05.2023 - Current
Team Leader
Sweet Frog Frozen Yogurt
04.2020 - 12.2021
High School Diploma -
Chancellor High School
Some College (No Degree) - Nursing
Old Dominion University
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