Deja Douglas
Huntsville
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Huntsville Men's Clinic
07.2024 - 01.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Clinical Research Specialist
UAB Medicine
06.2021 - 03.2024
- Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Gathered, processed, and shipped lab specimens.
- Followed informed consent processes and maintained records.
Material Manager
USAF
10.2019 - 11.2020
- Collaborated with production teams to ensure timely availability of materials, minimizing production delays.
- Conducted root-cause analyses to identify recurring issues within the supply chain, recommending corrective actions to prevent future occurrences.
- Established strong relationships with suppliers to negotiate better pricing and delivery terms.
- Identified opportunities for process improvements through regular reviews of existing systems and workflows.
Education
High School Diploma -
Huntsville High School
Huntsville, AL05-2018
Skills
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Telephone etiquette
- Patient relations
- EMR / EHR
- Workflow optimization
- Medical charting
- Logistics analysis
- Inventory counting
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
EMPLOYEE OF THE MONTH
Awarded EOM May 2023 and March 2024 while employed with The University of Alabama in Birmingham.
Timeline
Medical Receptionist
Huntsville Men's Clinic
07.2024 - 01.2025
Clinical Research Specialist
UAB Medicine
06.2021 - 03.2024
Material Manager
USAF
10.2019 - 11.2020
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
High School Diploma -
Huntsville High School
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