Summary

Overview

Work History

Education

Skills

Timeline

DeJa Epps

Bedford,OH

Summary

At Petsmart, I excelled as a Pet Care Specialist, leveraging my ability to remain composed in stressful situations and my expertise in client communication. I significantly enhanced pet well-being and owner satisfaction through educational initiatives and effective medical administration, showcasing my commitment to both hard and soft skills in animal care and customer satisfactory.

Overview

4

4

years of professional experience

Work History

Pet Care Specialist

Petsmart

07.2020 - Current

Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
Handled animals safely and remained calm in different situations.
Administered medications as prescribed to ensure the wellbeing of pets under care.
Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Documented pet care activities, immunizations and treatments delivered.
Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
Completed routine check-ups to assess animal health and chronic or acute concerns.
Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
Reduced pet anxiety during owner absences with consistent routines and comforting interactions.

Education

Certification - Medical Assisting

Ultimate Medical Academy

Tampa, FL

Skills

Client communication
Can remain calm and focused in stressful environment
Reliable customer service

Can listen and observe
Can fill out charts and keep track of medical history

Timeline

Pet Care Specialist

Petsmart

07.2020 - Current

Certification - Medical Assisting

Ultimate Medical Academy