Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ruth Melaku

Woodbridge,VA

Summary

Authorized to work in the US for any employer Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

PetSmart
Alexandria, VA
05.2019 - 09.2020
  • Help customers complete purchases, locate items
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Was employee of August 2019.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High school diploma or GED - Cyber security

Northern Virginia Community College
Woodbridge, VA
05.2023

Skills

  • Creative Problem Solving
  • CRM Software
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Time Management
  • Microsoft Office Suite

Accomplishments


I have accomplished wise financial literacy.

I have accomplished contact tracing at johns hopkins university

Languages

amharic
Native or Bilingual

Timeline

Customer Service Associate

PetSmart
05.2019 - 09.2020

High school diploma or GED - Cyber security

Northern Virginia Community College

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