Margarita Mercado Nevarez
Kent,WA
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Ups Store
03.2023 - 01.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Shelter Generalist
Valeo
01.2021 - 06.2023
- Operated front desk and ensure all walk ins were greeted and welcomed and any onboarding tasks were completed.
- Assisted Male, Female and children residents with day to day task such as fulfilling hygiene product needs and general inquires/guidance questions
- Welcomed residents and provided breakfast, lunch and dinner.
- Worked flexible hours across night, weekend, and holiday shifts.
- Kept work areas clean and neat to promote efficient operations.
- Assisted with filling out incident reports and ensure all documents were filed appropriately.
- Ensure rooms were cleaned/ sanitized to code after residents checked out.
Education
High School Diploma -
Lincoln High School
2016
Skills
- Inbound and Outbound Calling
- Customer Support
- Creative Problem Solving
- Patient and Empathetic
- Inventory Management
- Computer Skills
- Relationship Building
- Strong Analytical and Problem Solving Skills
- Verbal Communication
Timeline
Customer Service Associate
Ups Store
03.2023 - 01.2024
Shelter Generalist
Valeo
01.2021 - 06.2023
High School Diploma -
Lincoln High School
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