Deja Fletcher
Summary
Motivated and detail-oriented University of South Florida student pursuing a Bachelor of Science in Biology with a strong interest in pharmacy and healthcare. Experienced in fast-paced customer service environments requiring accuracy, communication, multitasking, and professionalism. Currently gaining exposure to pharmacy operations through volunteer experience at a military pharmacy and eager to continue developing skills in medication safety, patient support, and healthcare teamwork.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
WildFork Foods
Tampa, FL
03.2024 - Current
- Promoted from Sales Associate to Brand Ambassador / Sales Leader due to strong performance and customer engagement
- Serve as a brand ambassador by engaging customers and promoting premium frozen meat products
- Lead daily sales floor operations in a fast-paced retail environment while maintaining high customer satisfaction
- Educate customers on product quality, sourcing, and preparation methods to support informed purchasing decisions
- Drive sales through personalized recommendations, upselling, and active customer engagement
- Train and support new team members on brand standards, product knowledge, and service expectations
- Maintain organized inventory and visually appealing product displays
Team Leader
Chick-fil-A
Yorktown, VA
07.2021 - 07.2023
- Delivered fast, friendly, and accurate customer service in a high-volume, fast-paced drive-thru and restaurant environment
- Ensured food quality and safety standards during order preparation, aligning with Chick-fil-A procedures
- Supported team operations by communicating effectively during rush periods to ensure smooth service flow
- Trained new team members on service standards and order accuracy, contributing to improved guest experience
- Resolved customer concerns professionally and efficiently, enhancing dining experience and reinforcing brand reputation
Education
High School Diploma -
Grafton High
Yorktown06-2023
Bachelor of Science - Biology
University of South Florida
Tampa, FL05-2028
Skills
- Strong attention to detail and accuracy in fast-paced environments
- Excellent customer service and communication skills
- Basic math skills for handling money, measurements, and transactions
- Experience working in busy retail/food service settings
- Ability to stay organized and manage multiple tasks at once
- Reliable, responsible, and able to follow instructions carefully
- Comfortable using computer systems and learning new software quicklyAttention to detail in prescriptions and customer information
- Strong communication with patients, pharmacists, and healthcare staff
- Basic math for dosage and inventory accuracy
- Customer service in high-volume environments
- Confidentiality and HIPAA compliance
- Organization and time management in detail-oriented tasks
- Computer skills and data entry for pharmacy systems
Volunteer Experience
Pharmacy Volunteer
MacDill Air Force Base | 2026 – Present
- Support pharmacy staff with daily operational and organizational tasks in a healthcare environment
- Observe pharmacy workflow and medication distribution procedures
- Assist with stocking, organization, and maintaining a clean and efficient workspace
- Demonstrate professionalism, confidentiality, and attention to detail while interacting in patient-care settings
- Gain hands-on exposure to military healthcare operations and pharmacy teamwork
Timeline
Brand Ambassador
WildFork Foods
03.2024 - Current
Team Leader
Chick-fil-A
07.2021 - 07.2023
High School Diploma -
Grafton High
Bachelor of Science - Biology
University of South Florida