Deja Goines
Los Angeles,CA
Summary
Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges.
Overview
10
10
years of professional experience
Work History
Residential Counselor - Adult Mental Health
Telecare Corporation (Olive House)
Sylmar, California
08.2022 - Current
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Supervised medication administration according to physician instructions.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Maintained accurate records of client information including medical histories, medications administered.
- Developed and deepened relationships with residents and fellow staff.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conferred with medical personnel to better understand backgrounds and needs of individual residents.
- Prepared meals and assisted clients with laundry and household chores.
- Collaborated with other counselors to develop programs that address needs of residents.
HOST
The Cheesecake Factory
San Francisco, CA
02.2019 - 04.2019
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
CAREGIVER
Private Patient
Lancaster, CA
02.2016 - 06.2017
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Education
Certificate of Completion - Peer/Recovery Specialist Support Training
RI International
04.2023
Bachelor of Arts (B.A.) - Broadcast Electronic Communication Arts
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA08-2021
Skills
- Client Advocacy
- Staff Communication
- Adaptability and Flexibility
- Safety Standards and Compliance
- General Housekeeping
- Time Management
- Interpersonal Communication
- Active Listening
- Organizational Skills
- Reliability
- Team Collaboration
- HIPAA Compliance
Certifications
Certified Medi-Cal Peer Support Specialist (CMPSS)
First Aid CPR AED - American Health Association
Nonviolent Crisis Intervention (CPI)
References
- DONELL CHESTNUT, Psychology Instructor, El Camino College, (424) 207-6355, donellchestnut2014@gmail.com, Former Instructor
- TANIA CASTRO, Registered Nurse, Dignity Health, (323) 215-5059, tanias2190@gmail.com, Former Supervisor
Timeline
Residential Counselor - Adult Mental Health
Telecare Corporation (Olive House)
08.2022 - Current
HOST
The Cheesecake Factory
02.2019 - 04.2019
CAREGIVER
Private Patient
02.2016 - 06.2017
Certificate of Completion - Peer/Recovery Specialist Support Training
RI International
Bachelor of Arts (B.A.) - Broadcast Electronic Communication Arts
SAN FRANCISCO STATE UNIVERSITY