Deja Griffin
West Chester,PA
Summary
Dynamic professional with a proven track record at Duffers Tavern, excelling in team collaboration and customer service expertise. Leveraged interactive communication to enhance customer satisfaction and implemented efficient systems for improved service quality. Skilled in multitasking and problem-solving, consistently fostering positive environments and relationships in childcare and hospitality settings.
Overview
6
6
years of professional experience
Work History
Host
Duffers Tavern
10.2023 - Current
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Private Nanny
Private Care
08.2021 - 06.2023
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
Child Care Leader
Bear Glasgow YMCA
04.2018 - 06.2022
- Managed daily operations of the childcare facility, ensuring smooth workflow and efficient staff performance.
- Developed strong relationships with families, fostering trust and confidence in our childcare program.
- Monitored children''s health status by conducting regular wellness checks and promptly addressing any concerns with parents or medical professionals if needed.
- Supported children''s emotional well-being through compassionate listening skills and personalized strategies for coping with stress or conflict situations.
- Trained new staff members to uphold the high standards of care expected at our facility.
- Assessed individual child needs, creating tailored care plans to support their development effectively.
- Mentored staff members on best practices in childcare, creating a knowledgeable and competent team to provide exceptional care for all children.
Education
Associate of Arts - Journalism
Delaware County Community College
Media, PA06.2025
Skills
- Team Collaboration
- Multitasking proficiency
- Interactive communication skills
- Customer service expertise
- Professionalism and Etiquette
- Problem-solving skills
Timeline
Host
Duffers Tavern
10.2023 - Current
Private Nanny
Private Care
08.2021 - 06.2023
Child Care Leader
Bear Glasgow YMCA
04.2018 - 06.2022
Associate of Arts - Journalism
Delaware County Community College
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