Deja Hillard
Brooklyn,NY
Summary
Experienced and empathetic in the Human Services field with years of experience providing direct support to individuals and families facing challenges such as homelessness, mental health issues, and substance abuse. Seeking to leverage my expertise in case management, to apply communication skills, problem-solving, advocacy skills, resource coordination, and crisis intervention to make a meaningful impact in a dynamic human services and social work environment.
Overview
8
8
years of professional experience
Work History
Care Manager
Advance Care Alliance of New York (ACANY)
06.2025 - Current
- Develop person-centered care management services in compliance with regulatory standards
- Responsible for the completion of a comprehensive assessment/reassessment process.
- Make referrals when appropriate and advocate on the client’s behalf, to reach their identified goals and live a meaningful life.
- Complete all required documentation with stated timeframes
- Ensure all billing service is present
- Maintain the member’s continued eligibility for care management through the completion of an annual level of care, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver
- Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible
- Maintain a thorough and accurate electronic health record for all assigned members
- Provided regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs
- Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings; discharge planning and facilitating transfers. Etc.)
Case Manager
CAMBA
The Bronx, NY
11.2024 - 06.2025
- Provide direct services to a caseload of clients.
- Conduct psychosocial evaluations.
- Connect clients to psychiatric and medical services.
- Assist clients with Social Services in a supportive housing setting.
- Conduct intakes and monthly apartment inspections.
- Meet with clients as required every month (Office visits and conduct monthly apartment inspection)
- Ensure that service plans are updated on a three-month basis.
- Remind clients of when rent is due.
- Ensure clients are taking their prescribed medication
- Assist clients with how to pay their rent via online or money orders.
Case Manager
Platinum Community Care
Manhattan, NY
07.2023 - 09.2024
- Assisted migrants and their families with immigration paperwork.
- Provided Translation Services: Assisted clients by reviewing, translating, and explaining documents brought in
- Provided information, entitlement counseling, benefit application assistance, emergency assistance, and advocacy services.
- Assisted with Work authorization, TPS, asylum and additional resources.
- Assisted with connecting to medical care, referrals to apply for Health insurance and receive clothing.
- Referred parents to the DOE to enroll children into school.
- Met with guests and completed the Exit Planning interview.
- Explained the 60-day policy to the families.
- Primarily focused on stabilized comprehensive case support with full resettlement engagement for completion of destination plans.
- Provided casework supportive services to assist clients in resettling within communities without relying on City-provided housing.
- Completed culturally sensitive client needs assessments.
- Completed culturally sensitive individualized exit service plans.
- Maintained contact with asylum seekers in the care of H+H at the designated HERRC facility.
- Provided support with travel coordination and arrangements.
- Contacted family, relatives, or others to coordinate and remove barriers to travel.
- Completed data and information entry in the NY Health + Hospitals case management system (Salesforce).
Case Manager (DHS Shelter)
Black Veterans for Social Justice
Brooklyn, NY
01.2021 - 07.2023
- Accomplished client care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; and monitoring staff performance.
- Ensured that case records were kept up to date.
- Provided support, guidance, and counsel to clients.
- Made referrals or introductions to other agencies.
- Determined clients’ requirements by completing intake reviews, identifying needs for therapeutic, medical, psycho-social, and psychiatric evaluations; and reviewing therapist evaluations, treatment objectives, and plans.
- Maintained clients’ records by reviewing case notes and logging events and progress.
- Established treatment programs by setting schedules and routines; coordinating services; and arranging resources, including transportation and escorts.
- Monitored cases by verifying client attendance, evaluating treatments and responses, advocating for needed services and entitlements, obtaining additional resources, intervening in crises, and providing personal support.
- Conducted comprehensive weekly service plans to facilitate clients’ transitions and exits from the shelter.
Case Manager
Institute for Community Living
Queens, NY
07.2020 - 11.2020
- Conducted assessments to determine client needs.
- Developed Housing Stability Plans to ensure the stability of household needs.
- Provided clients with VA, state, and local benefits.
- Administered and provided Temporary Financial Assistance as needed.
- Provided clients with referrals for services through the Resource Specialist.
- Provided follow-up services for clients and maintained accurate file systems.
Group Leader
University Settlement
Brooklyn, NY
10.2018 - 05.2019
- Tutored residential children ranging through the ages 6-12years in basic math, algebra and reading.
- Assisted with homework, provided study plans and material to the youth as needed, based on levels.
- Supported case managers and other senior staff with preparing and serving lunch to the youth and parents, when necessary.
- Acquired material for activities
- Supervising children that are enrolled in the program
- Created activities and assisting students, individually or in small groups with lesson assignments (Homework, facilitating activities) for the purpose of presenting and learning concepts and reaching their academic goals and potential
- Attended meetings with site director for the purpose of reviewing and learning new techniques.
- Monitored individual or groups of students in a variety of settings for the purpose of enforcing school rules, and procedures regarding to student behavior providing a safe, respectful, and positive multicultural learning environment.
Education
Bachelor's Degree - Psychology
Hunter College
06.2024
Associate's Degree - Human Services
Borough of Manhattan Community College
05.2019
High School - undefined
ACORN Community High School
06.2016
Skills
- Microsoft Office (Excel, PowerPoint, Word, outlook Etc)
- DHS CARES
- Assessment skills
- Computer Literacy
- Documentation and Record-Keeping
- Problem-Solving and Critical thinking
- Leadership
- Creativity
- Empathy
- Time Management
- Teamwork and Collaboration
- Adaptability
- Active listening
- Patience
- Cultural Competence
- Conflict Resolution
- Advocacy
Timeline
Care Manager
Advance Care Alliance of New York (ACANY)
06.2025 - Current
Case Manager
CAMBA
11.2024 - 06.2025
Case Manager
Platinum Community Care
07.2023 - 09.2024
Case Manager (DHS Shelter)
Black Veterans for Social Justice
01.2021 - 07.2023
Case Manager
Institute for Community Living
07.2020 - 11.2020
Group Leader
University Settlement
10.2018 - 05.2019
Associate's Degree - Human Services
Borough of Manhattan Community College
High School - undefined
ACORN Community High School
Bachelor's Degree - Psychology
Hunter College