Taahira A. Windley
New York,USA
Summary
Compassionate behavioral health professionals with strong expertise in supportive housing and program management. Skilled in staff supervision, compliance with OMH, OASAS, and HUD standards, and fostering recovery-focused environments. Experienced in trauma-informed, harm reduction, and person-centered care, with proven ability to manage crisis intervention and risk assessment. Proficient in AWARDS, CONNECTIONS, and SNAP/HRA systems with a track record of accurate documentation and reporting. Recognized for promoting stability, independence, and overall wellness among individuals with serious mental illness and co-occurring disorders.
Overview
8
8
years of professional experience
Work History
CARE MANAGER
Advance Care Alliance
11.2025 - Current
- Provide comprehensive care management services to individuals with complex medical, behavioral health, and social needs.
- Conduct biopsychosocial assessments and develop individualized care plans to support health stability and independence.
- Coordinate services with healthcare providers, behavioral health professionals, housing programs, and community resources.
- Monitor client progress, ensure timely documentation, and maintain compliance with Medicaid Health Home and agency standards.
- Advocate for clients by addressing barriers to care and connecting individuals to benefits, housing, and supportive services.
ASSISTANT PROGRAM DIRECTOR
SERVICES FOR THE UNDERSERVED
09.2024 - 07.2025
- Provide leadership and oversight for supportive housing services serving adults with serious mental illness and co-occurring disorders.
- Ensure compliance with OMH, OASAS, HUD, and agency standards while maintaining a person-centered approach.
- Supervise and coach direct care staff in client engagement, service planning, and crisis management.
- Promote a trauma-informed and harm-reduction environment that prioritizes dignity, empowerment, and recovery.
WELLNESS COACH
08.2023 - 10.2024
- Conducted wellness assessments and developed individualized recovery-focused plans.
- Facilitated wellness workshops and monitored outcomes to measure program effectiveness.
- Collaborated with multidisciplinary teams to integrate behavioral, physical, and social health services.
- Analyzed data to track client progress and inform continuous program improvements.
CASE PLANNER
ABBOTT HOUSE FOSTER CARE AGENCY
05.2022 - 09.2023
- Conduct comprehensive assessments of children and families entering foster care.
- Maintained accurate case records within CONNECTIONS to ensure compliance with ACS standards.
- Respond to crises promptly, ensuring the safety and stability of children in placement.
- Collaborate with foster parents, schools, therapists, and other service providers to ensure coordinated care.
PROPERTY TAX SPECIALIST
DEPARTMENT OF FINANCE
01.2018 - 04.2022
- Addressed inquiries on property tax assessments, exemptions, and appeals, ensuring clear and accurate communication.
- Acted as liaison between property owners and DOF leadership, resolving complex and escalated cases.
- Contributed to service delivery improvements in a high-volume environment.
- Consistently maintained high standards of professionalism, efficiency, and accuracy under pressure.
Education
Master of Social Work -
Yeshiva University
New York, NY06-2027
B.S. - Criminal Justice
Monroe University
Bronx, New York06-2024
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in Human Resources Regulations & Compliance
- Excellent interpersonal and communication skills
- Poised under pressure
- Google Drive (Docs, Sheets, Slides)
- Case Management System
Timeline
CARE MANAGER
Advance Care Alliance
11.2025 - Current
ASSISTANT PROGRAM DIRECTOR
SERVICES FOR THE UNDERSERVED
09.2024 - 07.2025
WELLNESS COACH
08.2023 - 10.2024
CASE PLANNER
ABBOTT HOUSE FOSTER CARE AGENCY
05.2022 - 09.2023
PROPERTY TAX SPECIALIST
DEPARTMENT OF FINANCE
01.2018 - 04.2022
Master of Social Work -
Yeshiva University
B.S. - Criminal Justice
Monroe University