Deja Holloway
Summary
Ambitious Supervisor Trainee prepares for future supervisory responsibilities by completing basic operations and management skills training while learning about key aspects of business. Demonstrates strong service quality ethic through personal example and thorough understanding of role in meeting or exceeding customer expectations. Consistently leverages management systems and other technologies to analyze productivity levels and recommend changes.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
Jacksonville, FL
06.2023 - 04.2024
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Supervisor Trainee
Altice USA
Jacksonville, FL
11.2021 - 06.2023
- Assisted in leading each shift by delegating duties and assigning specific tasks to 20+ nesting agents.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Completed sales operational requirements by scheduling and assigning employees and maintaining detailed records of employee work schedules and time cards.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 20+ nesting agents.
- Developed detailed plans based on broad guidance and direction.
Technical Support Representative
Spectrum Data Services
Jacksonville, FL
06.2021 - 11.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Machine Operator
Trane Technologies
Vidalia, GA
02.2017 - 05.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Wheeler County High School
Alamo, GA05.2015
Skills
- Scheduling and Coordinating
- Troubleshooting Techniques
- Administration and Reporting
- Business Workflows
- Managing Operations and Efficiency
- Quality Production
- Performance Tracking and Evaluations
- Scripted Calls
- Job Assignments
Timeline
Warehouse Worker
Amazon
06.2023 - 04.2024
Supervisor Trainee
Altice USA
11.2021 - 06.2023
Technical Support Representative
Spectrum Data Services
06.2021 - 11.2021
Machine Operator
Trane Technologies
02.2017 - 05.2021
High School Diploma -
Wheeler County High School