Summary
Overview
Work History
Education
Skills
Timeline
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Deja Jackson

Houston,TX

Summary

Dynamic Fraud Detection Specialist with a proven track record at Enterprise Rent-A-Car, enhancing fraud prevention and customer trust. Excelled in implementing anti-fraud systems and leveraging fraud analytics, alongside exceptional verbal communication skills. Achieved significant case resolutions through meticulous data analysis and AML compliance, contributing to industry best practices.

Fraud detection professional with keen eye for identifying suspicious activities and preventing financial losses. Known for strong analytical skills and collaborative approach in fast-paced environments. Efficiently adapts to changing needs while maintaining focus on accuracy and teamwork.

Overview

5
5
years of professional experience

Work History

Fraud Detection Specialist

Enterprise Rent-A-Car
Remote
03.2022 - 01.2025
  • Contributed to a safer business environment by sharing best practices and insights within industry forums and conferences.
  • Evaluated new technologies for potential adoption in enhancing the company''s existing fraud detection capabilities.
  • Conducted thorough investigations on suspected fraudulent activities, leading to successful resolution of cases.
  • Participated in regular reviews of company-wide anti-fraud measures, ensuring ongoing adherence to industry standards and best practices.

Customer Service Representative

Humana Insurance Company
Remote
02.2020 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Lloyd C Bird High School
10301 Courthouse Rd, Chesterfield, VA 23832
05.2015

Skills

  • Suspicious activity reporting
  • AML compliance
  • Transaction monitoring
  • Customer due diligence
  • Anti-fraud systems
  • Identity verification
  • Fraud prevention
  • Fraud analytics
  • Verbal and written communication
  • Effective communication
  • Telephone and email etiquette
  • Data analysis
  • Proficient in Excel
  • Proficient in Zendesk

Timeline

Fraud Detection Specialist

Enterprise Rent-A-Car
03.2022 - 01.2025

Customer Service Representative

Humana Insurance Company
02.2020 - 03.2022

Lloyd C Bird High School
Deja Jackson