Deja Jackson
Brooklyn
Summary
Hospitality professional with extensive experience in customer service and food and beverage operations. Demonstrated success in enhancing guest satisfaction through effective upselling strategies and maintaining high operational standards. Certified in Food Protection, with a strong focus on customer needs and operational excellence. Proficient in membership upselling and marketing initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Golf Club at Chelsea Piers
Manhattan
06.2025 - Current
- Served as Manager on Duty, overseeing daily operations, and ensuring adherence to safety protocols.
- Supervised staff scheduling, uniforms, and daily event briefings.
- Managed Net System operations and Inrange ball-tracking technology.
- Performed opening/closing procedures, including walkthroughs, HVAC control, facility lock/unlock, and communication setup.
- Supervised daily operations of golf club facilities and services.
- Assisted in resolving member inquiries and complaints professionally.
- Collaborated directly with the Assistant General Manager to ensure a smooth guest experience and staff efficiency.
Supervisor
Toastique
Manhattan
03.2025 - Current
- Supervised daily operations for both Front and Back of House in a fast-paced, health-focused café.
- Trained and coached staff on service standards, safety protocols, and food prep procedures.
- Managed opening/closing duties, cash handling, and register operations.
- Assisted with inventory management, including ordering and restocking supplies.
- Ensured compliance with health, safety, and food handling standards.
Front Desk & Cafe Attendant
Vibe Fitness
Greenpoint
11.2024 - 04.2025
- Managed front desk operations, ensuring smooth check-in/check-out experiences for members.
- Operated the in-house cafe, preparing smoothies and light refreshments.
- Provided exceptional customer service, handling orders, payments, and dietary requests.
- Assisted in marketing and promotional strategies to engage members.
Server/Maitre D
ICHIRAN
Manhattan
07.2024 - 12.2024
- Delivered exceptional table service in a high-volume Japanese ramen restaurant.
- Maintained a welcoming and organized dining environment.
- Explained menu options and specials to assist customers with meal choices.
- Collaborated with kitchen and service teams for efficiency.
Scheduler & Marketing Coordinator
Metropolitan Pet Sitters
Arlington
08.2023 - 01.2024
- Coordinated client bookings and service schedules.
- Developed marketing campaigns to increase client engagement.
- Maintained high levels of customer satisfaction and loyalty.
Membership Coordinator
Association for Psychological Science
Washington
08.2022 - 01.2024
- Led membership campaigns to boost engagement and retention.
- Collaborated across departments to improve member experiences.
- Analyzed marketing data to identify trends and develop strategic insights.
Bottle Service Waitress
Dupont Circle
Washington
04.2022 - 09.2023
- Delivered upscale bottle service to VIP guests in a nightlife setting.
- Upsold premium liquors and managed VIP sections.
- Handled transactions using POS systems and ensured responsible alcohol service.
Membership Administrator
Employee Assistance Professional Association
Arlington
08.2021 - 08.2022
- Managed member relations and coordinated events.
- Executed campaigns to boost engagement and improve customer experiences.
Education
Some College (No Degree) - Communications
BMCC
Manhattan, NYRichard Bland College of William and Mary
Petersburg, VAJames Madison University
Harrisonburg, VASkills
- Compliance management
- Team leadership
- Inventory management
- Operational oversight
- Staff supervision
- Customer relationship management
Certification
- Food Protection Certification
- TIPS
References
References available upon request.
Timeline
Operations Supervisor
Golf Club at Chelsea Piers
06.2025 - Current
Supervisor
Toastique
03.2025 - Current
Front Desk & Cafe Attendant
Vibe Fitness
11.2024 - 04.2025
Server/Maitre D
ICHIRAN
07.2024 - 12.2024
Scheduler & Marketing Coordinator
Metropolitan Pet Sitters
08.2023 - 01.2024
Membership Coordinator
Association for Psychological Science
08.2022 - 01.2024
Bottle Service Waitress
Dupont Circle
04.2022 - 09.2023
Membership Administrator
Employee Assistance Professional Association
08.2021 - 08.2022
Some College (No Degree) - Communications
BMCC
Richard Bland College of William and Mary
James Madison University
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