JILL GILBERT
Kent,WA
Summary
Dedicated and organized Operations Supervisor with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Supervisor
GLS
KENT, Washington
12.2022 - Current
- Manages supervisors, dispatchers, and overall operations of terminal
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Assist in hiring process and administer performance reviews as needed
- Ensured compliance with all safety regulations in the workplace.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Developed action plans based on analysis findings and implemented solutions.
- Maintained accurate records of employee attendance and performance reviews.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Oversee implementation of procedures, goals and objectives within operations.
Operations Manager
Fed Ex Ground
Tracy, CA
09.2019 - 12.2022
- Assigned and managed employees to ensure the safe and efficient sortation of packages through the facility, minimized operational cost and maximized operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzed operational performance through direct observation, interpretation of reports and collaboration with others. Determined opportunities for improvement of key metrics and executed action plans to achieve results
- Led daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Included communication and public speaking to small and large audiences on a regular basis
- Participated in the development of and responsible for administering company safety strategies and programs
- Adapted quickly to change to meet dynamic business needs; Displayed flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
Office Manager
Marzett Trasnportation
Tracy, CA
02.2004 - 07.2019
- Documented services performed, operations information, and dispatch details in system.
- Recorded and maintained files or records of customer requests, work or services performed.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Education
High School Diploma -
James Logan High School
Union City, CA06-1991
Skills
- Business Planning
- Process Improvement
- Organizational Management
- Health and Safety Compliance
- Logistics Oversight
- Customer Service
- Invoice Processing
- Document Control
- Operations Management
- Compliance Management
- Team Training
- Employee Development
- Human Resources
- Compliance Monitoring
- Internal Audits
- Compliance Reviews
- Document Review
Accomplishments
- GLS Peak Season KENT Station 2023 Best Ground Service
- GLS Peak Season 2023 Kent Station Most Volume Delivered
- GLS Peak Season 2023 Kent Station Highest PPH (Packages/Hour)
- FedEx Bravo Zulu Award 2022
- FedEx Bravo Zulu Award 2021
Certification
- Forklift Certified
- Certified Massage Therapist
Timeline
Operations Supervisor
GLS
12.2022 - Current
Operations Manager
Fed Ex Ground
09.2019 - 12.2022
Office Manager
Marzett Trasnportation
02.2004 - 07.2019
High School Diploma -
James Logan High School