Deja Lewis
Glenolden,PA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration, and qualitative and quantitative analysis. Brings proven ability to streamline complicated operations in a fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance, and provide team support. An ambitious student pursuing criminal justice degree eager to contribute developed knowledge in a residential role. Skilled in communication and teamwork in any type of setting. Adaptable and driven with a strong work ethic and the ability to thrive in team-based or individually motivated settings.
Overview
6
6
years of professional experience
Work History
Unit Secretary
Virtua Our Lady Of Lourdes Hospital
2021.08 - 2024.01
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Insurance Authorization Specialist
Keystone Mercy Health Plan
2018.07 - 2019.03
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
- Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
- Verified eligibility and compliance with authorization requirements for service providers.
Administrative Assistant
Dynamic Cleaning Services
2018.01 - 2018.07
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Greeted visitors or callers daily to handle inquiries or direct them to appropriate persons
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Monitored attendance records by taking note of staff vacation time, sick days, and personal days.
Education
Associate of Science - License Practice Nurse
Pennsylvania Institute of Technology
Media, PA12.2025
High School Diploma -
William L Sayre
Philadelphia, PA06.2015
Skills
- Problem resolution
- MS Office
- Organization
- Communications
- Relationship development
- Customer service
- Administrative support
Timeline
Unit Secretary
Virtua Our Lady Of Lourdes Hospital
2021.08 - 2024.01
Insurance Authorization Specialist
Keystone Mercy Health Plan
2018.07 - 2019.03
Administrative Assistant
Dynamic Cleaning Services
2018.01 - 2018.07
Associate of Science - License Practice Nurse
Pennsylvania Institute of Technology
High School Diploma -
William L Sayre
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