Summary
Overview
Work History
Education
Skills
Timeline
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Jihad Jones

1901 E York St Unit 1915

Summary

Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

7
7
years of professional experience

Work History

Surgical Scheduler

Virtua Our Lady of Lourdes Hospital
06.2024 - Current
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.

Patient Interviewer

Temple University Hospital
01.2019 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.

Patient Access Representative

Holy Redeemer Hospital
08.2018 - 07.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Education

High School

Mastery Charter School
Philadelphia, PA
06-2018

Skills

  • Front office operations
  • HIPAA compliance
  • Patient coordination
  • Insurance authorizations

Timeline

Surgical Scheduler

Virtua Our Lady of Lourdes Hospital
06.2024 - Current

Patient Interviewer

Temple University Hospital
01.2019 - Current

Patient Access Representative

Holy Redeemer Hospital
08.2018 - 07.2024

High School

Mastery Charter School

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Jihad Jones