Deja Lucio
Roy,UT
Summary
Dynamic Program Manager with over ten years of experience. Skilled at providing valuable expertise to company objectives and communicating effectively with leadership and front-line staff. A knowledgeable leader and projects and programs improvements. Willing to take on added responsibilities to meet team goals while facing challenges in a professional matter. Knowledgeable Data Specialist with skills necessary to effectively manage and improve data capture and processing for UHMIS systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DV Data Specialist
DWS- Office Of Homeless Services
11.2023 - Current
- Produced monthly reports with advanced Excel spreadsheet functions.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
- Supported company growth by designing scalable database structures that accommodated increased demand for information storage and access.
- Improved data collection methods by designing surveys, polls and other instruments.
Program Manager
St. Anne's Center /Lantern House
09.2015 - 08.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Collaborated with business leadership to set priorities based on business needs, resource capacity, and risk exposure
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Trained and mentored over 30+ employees
- Completed data entry tasks with accuracy and efficiency In UHMIS data platform
- Overseen spending of grants totaling $750,000
- Knowledge in APR, CAPER, DQ, SPM, Bed Mapping, and Service Summary Reports.
Case Manager
St. Anne's Center
02.2008 - 09.2015
- Developed career and education plans based on individual needs
- Assisted more than 500 families and individuals in finding suitable and affordable housing options
- Maintained detailed records of patient progress, documentation of services, and case notes
- Conducted in-home visits to provide supportive services
- Developed partnerships with community organizations to expand services and referrals
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
Education
Bachelor of Science: Integrated Studies -
Weber State University
Ogden, UT11.2024
Skills
- Critical Thinking
- Relationship Management
- Contract Negotiations
- Strategic Planning
- Program Leadership
- Recruitment and Hiring
- Skilled in Crisis Response
- Verbal and Written communication
- Data Collection
- Community Outreach
- Budgeting and Scheduling
Certification
- DSAMH - Certified Case Manager Certification
- SOAR Certified
- CPR/ First Aid certificate
- Trauma Informed
- Safe-Talk certified
- CITI- Social and Behavioral Research Certified (Basic course)
- Certificate of Authority of Notary Public
Timeline
DV Data Specialist
DWS- Office Of Homeless Services
11.2023 - Current
Program Manager
St. Anne's Center /Lantern House
09.2015 - 08.2023
Case Manager
St. Anne's Center
02.2008 - 09.2015
Bachelor of Science: Integrated Studies -
Weber State University
- DSAMH - Certified Case Manager Certification
- SOAR Certified
- CPR/ First Aid certificate
- Trauma Informed
- Safe-Talk certified
- CITI- Social and Behavioral Research Certified (Basic course)
- Certificate of Authority of Notary Public
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