Teresa Rojo
Rialto,CA
Summary
Results-driven Office Specialist at San Bernardino County, adept in data entry and database management. Demonstrated expertise in generating insightful reports and providing technical support, enhancing operational efficiency. Proven ability to train users and ensure data accuracy, contributing to improved service delivery and client satisfaction. Strong attention to detail and collaborative problem-solving skills.
Overview
37
37
years of professional experience
Work History
Office Specialist
San Bernardino County-Office of Homeless Services
San Bernardino, CA
10.2019 - Current
- Configured programs and projects within Clarity HMIS database for optimal data entry.
- Delivered technical assistance to staff and providers for troubleshooting software and login issues.
- Coordinated system updates with Bitfocus, relaying vendor information to users effectively.
- Monitored data for errors and discrepancies, ensuring accurate client and program records.
- Generated monthly reports and report cards for over 60 homeless providers on partnership website.
- Created ad-hoc reports using Looker Module in Clarity application per Program Manager requests.
- Managed user access by assigning passwords and conducting online training for HMIS users.
- Facilitated Program Support Assessment meetings and MOU renewals for new agencies.
Workforce Development Technician
San Bernardino County Workforce Development Depart
San Bernardino, CA
07.2016 - 10.2019
- Answered multi-line phones and relayed messages to appropriate personnel.
- Provided general information and assistance regarding programs and services to public and employees.
- Conducted interviews to review Workforce Innovation Opportunities Act (WIOA) applications for accuracy.
- Collected and processed confidential documentation to determine program eligibility.
- Maintained records of gas cards, bus passes, and vouchers for monthly reporting.
- Created training materials and conducted monthly meetings for Support Staff development.
- Managed cases with quarterly follow-ups to update records and gather employment information.
- Operated office equipment efficiently while assisting with presentations and scheduling appointments.
Management Information Specialist
LA Works
Irwindale, CA
11.1988 - 07.2014
- Conducted eligibility intake for Workforce Youth programs and calculated family income for program qualification.
- Entered program data into Access Database, generating weekly reports for Program Managers.
- Managed confidential eligibility reviews for federal Youth and Adult Programs through Job Training Automation System (JTA).
- Maintained accurate statistical records for eleven federally funded programs using automated systems.
- Provided technical assistance to LA Works and subcontractor staff regarding standardized reporting procedures.
- Prepared detailed Excel reports for Board meetings, facilitating informed decision-making.
- Reviewed and revised Management Information System forms and procedures to enhance efficiency.
- Served as backup receptionist, operating a multi-line phone system to manage customer inquiries.
Education
Associate of Arts - Social Psychology
Chaffey College
Rancho Cucamonga, CA05-2005
Some College (No Degree) - Behavioral Sciences
California State Polytechnic University, Pomona
Pomona, CASkills
- Data entry and database management
- Technical support and software troubleshooting
- Report generation and data analysis
- User training and document processing
- Customer service and quality assurance
- Team collaboration and organizational skills
- Attention to detail and record management
- Problem-solving and scheduling expertise
Timeline
Office Specialist
San Bernardino County-Office of Homeless Services
10.2019 - Current
Workforce Development Technician
San Bernardino County Workforce Development Depart
07.2016 - 10.2019
Management Information Specialist
LA Works
11.1988 - 07.2014
Associate of Arts - Social Psychology
Chaffey College
Some College (No Degree) - Behavioral Sciences
California State Polytechnic University, Pomona
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