ERIKA MELVIN
Ripley,WV
Summary
Detail-oriented Administrative and Office Management professional with over 10 years of experience optimizing operations in nonprofit and government sectors. Expertise in managing confidential records, scheduling, compliance documentation, and financial transactions. Proven ability to enhance customer service and provide executive support while effectively handling multiple priorities in fast-paced settings.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Office Specialist
National Youth Advocate Program
01.2022 - Current
- Managed daily office operations, maintained confidential client records, ensured compliance, coordinated meetings and schedules, prepared reports and documentation, assisted leadership and staff, and served as primary point of contact for clients and community partners. Utilized Outlook, Teams, Excel, Word, EVOLV, and CANS to enhance organizational operations.
- Organized and managed all office correspondence for youth services staff and families to ensure effective communication.
- Scheduled appointments and coordinated calendars for case management teams.
- Processed intake forms and maintained confidential client records.
Deputy Clerk
Jackson County Circuit Clerk's Office
01.2017 - 01.2022
- Coordinated court records, legal filings, jury coordination, and case documentation across multiple court divisions to ensure accurate and timely processing. Processed fees and payments, maintained financial records, and handled e-filing systems while supporting judges, attorneys, and the public to uphold compliance with legal procedures and filing deadlines.
- Handled court filings with precision to maintain accurate records. at Jackson County Circuit Clerk's Office with accurate recordkeeping.
- Input case data into clerk systems for accurate docket management. into clerk systems for docket and file updates.
- Provided assistance to the public regarding court records and filing procedures. with court records, forms, and filing questions.
Loan Specialist / Customer Service Representative
United Bank
01.2012 - 01.2017
- Reviewed loan applications for United Bank credit and compliance requirements.
- Verified income, assets, and employment details for loan processing.
- Collected borrower documents for United Bank lending file completion.
- Processed loan documentation and applications, maintained accurate customer records, exceeded production goals, supported teller functions, resolved customer issues, ensured regulatory compliance.
Wedding Venue Manager
- Coordinated event logistics, vendor communication, scheduling, contracts, and customer relations.
Receptionist / Administrative Support
- Managed multi-line phones, scheduling, filing, office correspondence, and visitor support.
Retail Sales Associate
- Delivered customer service, inventory management, cash handling, and sales support.
Education
High School Diploma -
Ripley High School
01-2005
Skills
- Records Management
- Compliance management
- Financial Recordkeeping
- Data Entry
- Database Management
- Digital recordkeeping
- Reporting & Documentation
- Office Administration
- Office Management
- Admin support
- Calendar Management
- Meeting Coordination
- Logistics Coordination
- Supplier Coordination
- Customer Service
- Community Outreach
- Team Collaboration
- Process Improvement
- Problem Solving
- Microsoft Office
- Microsoft Teams
- Zoom
- QuickBooks
- EVOLV
- CANS
- Electronic Filing Systems
- Records handling
- Reporting & Documentation
Certification
Food Handler Certification
Timeline
Office Specialist
National Youth Advocate Program
01.2022 - Current
Deputy Clerk
Jackson County Circuit Clerk's Office
01.2017 - 01.2022
Loan Specialist / Customer Service Representative
United Bank
01.2012 - 01.2017
Wedding Venue Manager
Receptionist / Administrative Support
Retail Sales Associate
High School Diploma -
Ripley High School