Deja lundy
conroe
Summary
Versatile professional with a background in healthcare and education, notably at Bristol Park at Conroe Memory Care. Excelled in resident engagement and developed innovative lesson plans, enhancing student interest. Skilled in time management and mediation, adept at improving customer satisfaction and loyalty. Achieved notable success in high-pressure environments, demonstrating exceptional problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Resident Assistant/ Med Tech
Bristol Park at Conroe Memory Care
10.2024 - Current
- Developed relationships with residents through regular check-ins and open communication.
- Collaborated with staff to create a supportive environment for residents.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Distribute Medication to the Right residents. Knowing the 6 rights of medication.
School Teacher
Little Texans Childcare
07.2024 - 09.2024
- Designed assessments to measure student understanding and guide instructional adjustments.
- Organized extracurricular activities to develop student leadership and teamwork skills.
- Developed engaging lesson plans by integrating diverse learning materials to enhance student interest.
- Encouraged student participation with creative teaching strategies.
Application Customer Service Represtentive
Willis Towers Watson
09.2023 - 02.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Application customer service representative ask prompt questions to the clients regarding insurance information, making sure the answers are answered correctly.
Customer Service Representative
Optimum Financial Solutions
07.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Armwood High School
12000 E US Highway 9205-2018
Skills
- Time management
- Resident support
- Resident engagement
- Mediation
Timeline
Resident Assistant/ Med Tech
Bristol Park at Conroe Memory Care
10.2024 - Current
School Teacher
Little Texans Childcare
07.2024 - 09.2024
Application Customer Service Represtentive
Willis Towers Watson
09.2023 - 02.2024
Customer Service Representative
Optimum Financial Solutions
07.2022 - 02.2023
High School Diploma -
Armwood High School
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