Deja Miller
Toledo,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Remote
CME, Incept
03.2020 - 05.2023
- Make outbound calls to blood donors to set up an appointment
- Resolve any complaints
- Email customers of upcoming events
Supervisor
Apple
05.2019 - 06.2020
- Help train new advisors
- Monitor advisors progress
- Coach advisors on calls to help improve skills and knowledge to provide excellent service to customer
- Prepare monthly performance reports
Advisor
Apple
03.2018 - 05.2019
- Provide customer service via phone and chat
- Use critical thinking skills to solve software issues
- Enter detail notes into computer system
- Follow up with customers on their experience
Lead Sales Specialist
Macy's
11.2017 - 07.2018
- Assisting customers in locating and purchasing merchandise
- Operating a cash register
- Stocking and recovering merchandise
- Managed weekly sales to meet goal
Education
High school diploma -
Sheridan Technical Center
Hollywood, FLSkills
- Customer Service
- Receptionist
- Organizational Skills
- Computer Literacy (2 years)
- Customer Service Skills
- Data Entry (1 year)
- Microsoft Outlook
- Computer Skills
- Live Chat
- Technical Support
- Help Desk
- Tendency to be reliable, dependable, and act with integrity at work
- Development in any professional field
Additional Information
- Authorized to work in the US for any employer
Timeline
Remote
CME, Incept
03.2020 - 05.2023
Supervisor
Apple
05.2019 - 06.2020
Advisor
Apple
03.2018 - 05.2019
Lead Sales Specialist
Macy's
11.2017 - 07.2018
High school diploma -
Sheridan Technical Center
Similar Profiles
Ugo VenturiUgo Venturi
Chargé d'affaires Digital Workplace at Incept GroupChargé d'affaires Digital Workplace at Incept Group
TARITA HAYESTARITA HAYES
CME at InceptCME at Incept
Juhi MathurJuhi Mathur
Gallery Manager at Art InceptGallery Manager at Art Incept