DEJA PAUL
Rosedale,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Senior Data Provider Specialist(Remote)
UnitedHealth Group
08.2021 - 08.2023
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Performed routine data entry or document management.
- Reduced errors in inventory management through diligent oversight and accurate data entry.
- Managed data entry tasks ensuring accuracy while maintaining strict confidentiality of sensitive information.
Medical Scheduler(Remote)
Advanced Radiology
12.2019 - 07.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy call center office with several providers
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
- Answered 80 average daily phone calls to schedule appointments and address patient inquiries.
Medical Receptionist
ExpressCare
04.2019 - 12.2019
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Warehouse Ambassador
Amazon
10.2018 - 04.2019
- Mentored new hires, resulting in stronger staff development and increased productivity
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Front Desk Agent
Holiday Inn
08.2017 - 10.2018
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Sales Associate
The Home Depot
08.2017 - 10.2018
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
High School Diploma -
Overlea High School Academy of Finance
Baltimore, MD05-2015
No Degree - General Studies
CCBC Essex
Baltimore, MDSkills
- HIPAA guidelines
- Referral verification
- Front desk operations
- Oral and written communication
- Insurance verification
- Typing 50 wpm
- Telephone etiquette
- Customer service
- Attention to Detail
- Monthly Quotas
- Appointment Scheduling
- Medical Terminology
Timeline
Senior Data Provider Specialist(Remote)
UnitedHealth Group
08.2021 - 08.2023
Medical Scheduler(Remote)
Advanced Radiology
12.2019 - 07.2021
Medical Receptionist
ExpressCare
04.2019 - 12.2019
Warehouse Ambassador
Amazon
10.2018 - 04.2019
Front Desk Agent
Holiday Inn
08.2017 - 10.2018
Sales Associate
The Home Depot
08.2017 - 10.2018
High School Diploma -
Overlea High School Academy of Finance
No Degree - General Studies
CCBC Essex
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