Summary
Overview
Work History
Education
Skills
Timeline
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Josefina Palma

Mount Holly,NJ

Summary

Medical Administrative Assistant with extensive hands-on experience in providing administrative support to medical groups and health clinics. Skilled in managing front-office functions, including customer service, patient appointments, billing, and records management. Seeking to take the next step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations.

Overview

29
29
years of professional experience

Work History

Remote Clinical Reimbursement Specialist

VNA Health Group
Holmdel, NJ
12.2022 - Current
  • Respond to branch emails to identify the method of payment for patients.
  • Assures accurate and timely verification of reimbursement information to ensure coverage of insurance, and payment.
  • Request authorization for home health care visits through insurance sites.
  • Communicate with the management team and the billing department if there are any changes with patients' insurance.

Administrative Assistant

Sanford Friedman and Jose Meller MD
New York, NY
05.2009 - 10.2021
  • Registered patients and scheduled appointments via phone, and in person.
  • Collected information, verified insurance, and collected co-payments for patients as part of the check-in process.
  • Managed incoming telephone calls, took messages, and directed callers to personnel.
  • Performed data entry and processing into system databases, and troubleshot minor computer issues.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Assisted with hospital admissions and paperwork.
  • Assisted the office manager with accounts receivable and insurance eligibility.
  • Generated referrals, conducted pre-authorizations for procedures, and prescriptions.
  • Reviewed account information to confirm that patient and insurance information is accurate and complete.
  • Supervised patient billing, collection, and assisted with cash posting.

Medical Clerk

Sanford Friedman and Jose Meller MD
New York, NY
02.2000 - 05.2009
  • Updated, filed, and retrieved files and documents for medical assistants.
  • Scanned, sorted, and entered paper files into the digital database.
  • Entered patient insurance, demographic, and health information into the software and confirmed the records.

Assistant Teacher

Theresa Cervini Head Start
Corona, NY
08.1996 - 06.1999
  • Maintained a safe, educational environment for students during learning and free play time.
  • Communicated with children's parents and guardians about daily activities, behaviors, and problems.
  • Supported the lead teacher with daily classroom activities.

Education

Child Development Associate Credential - Child Development

Bank Street College of Education
New York, NY
06.1999

Associate of Arts - Business Administration And Management

Universidad Nacional Pedro Henríquez Ureña
Santo Domingo, RD
05.1991

Skills

  • Data entry documentation
  • HIPAA guidelines
  • Referral and insurance verification
  • Front desk operations
  • Records management
  • Telephone etiquette
  • Medical terminology, billing, and coding
  • Technical skills: eClinicalWorks, AdvancedMD, EPIC, Medical Manager, Home Care Home Base
  • Fluent in Spanish

Timeline

Remote Clinical Reimbursement Specialist

VNA Health Group
12.2022 - Current

Administrative Assistant

Sanford Friedman and Jose Meller MD
05.2009 - 10.2021

Medical Clerk

Sanford Friedman and Jose Meller MD
02.2000 - 05.2009

Assistant Teacher

Theresa Cervini Head Start
08.1996 - 06.1999

Child Development Associate Credential - Child Development

Bank Street College of Education

Associate of Arts - Business Administration And Management

Universidad Nacional Pedro Henríquez Ureña

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