Deja Reese

• Remained a leader in the store and utilized knowledge to assist in training new employees

(Stepped back down to CORE Associate to continue pursuing BA in Psychology at Michigan State University)

• Arranged merchandise to present visually appealing displays and attract clientele.
• Mentored and managed sales team of 4 associates daily in applying effective sales techniques and delivering top-notch customer service.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Built and maintained rapport with store personnel to effectively meet company and client objectives.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Planned and coordinated floor sets
• Successfully led and drove sales of product collections to increase over 10% in comparison to LY.

• Effectively coached team members to reach weekly and monthly sales goals increasing our sales by over 10% when compared to LY (last year).
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Promoted exceptional customer service by engaging clients on sales floor.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Operated register to process payments and collect cash payment for order totals.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Worked different stations to provide optimal coverage and meet production goals.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Solicited customers to apply for loyalty credit card.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Worked alongside retail representatives to enhance product presentations.