Deja Robinson
Trenton,NJ
Summary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Delivered exceptional customer service by accurately managing diverse tables and fulfilling special requests, driving satisfaction and loyalty. Demonstrated strong work ethic and adaptability through effective collaboration with team members and independent problem-solving.
Overview
7
7
years of professional experience
Work History
Server
Cafe Antonio
Morrisville, Pennsylvania
01.2024 - 05.2026
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to enhance customer experience and drive sales.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new servers on restaurant protocols and customer service standards, improving onboarding process and service quality.
- Collaborated with restaurant staff to streamline operations and improve service flow during peak hours.
Activities Coordinator
Juniper Village
Hamilton, New Jersey
02.2023 - 11.2024
- Organized daily activities and events for residents at senior living community.
- Collaborated with staff to ensure smooth execution of special events.
- Assisted in creating monthly calendars of activities and newsletters for residents.
- Facilitated communication between residents, families, and staff regarding activities.
- Led group sessions to promote physical and mental well-being among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
Bar Manager
Hilton Garden Inn Hotel
Princeton, New Jersey
04.2019 - 12.2022
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Monitored patron alcohol consumption to encourage safety.
- Created signature beverages to increase revenue and patron loyalty.
- Collaborated with kitchen staff for paired food and beverage offerings.
- Maintained cleanliness and organization of the bar area for operational efficiency.
- Resolved guest complaints promptly to maintain high satisfaction levels.
Education
Trenton Central High School
Trenton, NJSome College (No Degree) - Tourism And Hospitality
Mercer County Community College
Trenton, NJSkills
- Guest engagement
- Exceptional customer service
- Order accuracy
- Cash handling
- POS operation
- Complaint resolution
- Inventory management
- Attention to detail
- Organizational skills
- Team collaboration
- Communication skills
- Problem solving
Timeline
Server
Cafe Antonio
01.2024 - 05.2026
Activities Coordinator
Juniper Village
02.2023 - 11.2024
Bar Manager
Hilton Garden Inn Hotel
04.2019 - 12.2022
Trenton Central High School
Some College (No Degree) - Tourism And Hospitality
Mercer County Community College