Deja Siaki
Las Vegas
Summary
Dynamic customer service professional with a proven track record at American Express, excelling in fraud prevention and reducing wait times. Skilled in active listening and critical thinking, I consistently exceed performance metrics while fostering strong client relationships. Proficient in data entry and Microsoft Excel, I enhance customer satisfaction through personalized service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Republic Services
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Server
Bahama Breeze Island Grille
01.2020 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Banquet Server
Gameworks
03.2022 - 01.2025
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
Customer Service Representative
American Express
01.2019 - 01.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Education
Kinesiology
California State Polytechnic University, Pomona
Pomona, CA06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted from customer service agent to specialist 1 to billing representative to Franchise agent within 1 year at Republic Services
Timeline
Customer Service Representative
Republic Services
04.2024 - Current
Banquet Server
Gameworks
03.2022 - 01.2025
Server
Bahama Breeze Island Grille
01.2020 - 05.2025
Customer Service Representative
American Express
01.2019 - 01.2024
Kinesiology
California State Polytechnic University, Pomona
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