Deja Simon
Arnaudville,USA
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced healthcare customer service representative. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. Patient-focused Healthcare Customer Service Representative with background in managing patient inquiries, resolving issues and providing information on healthcare services. Strong communication skills and ability to maintain positive relationships with patients, families and medical staff. Proven record of improving customer satisfaction and streamlining processes for better efficiency in healthcare environments.
Overview
7
7
years of professional experience
Work History
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
Remote, Louisiana
11.2020 - Current
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained a high level of professionalism when dealing with difficult customers.
Certified Nursing Assistant
Moore Assistance
Lafayette, LA
09.2017 - 11.2020
- Created emergency situation status reports to discuss response and recovery efforts
- Prepare and serve meals, assist with feeding when necessary, and ensure proper nutrition
- Helped individuals with mobility challenges by transferring, repositioning, or using mobility aids
- Assist with light housekeeping duties such as cleaning, laundry, and organizing the living environment
- Assist individuals with communication, including the use of devices or techniques, for those with speech or cognitive impairments
- Ensure a safe environment by monitoring the individual’s health and well-being, recognizing potential risks, and reporting concerns to supervisors or family members
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Education
HIGH SCHOOL DIPLOMA -
CECILIA HIGH SCHOOL
05.2015
Skills
- HIPAA compliance
- Patient confidentiality
- Call center experience
- Policy adherence
- Medical terminology
- Empathy and patience
- Healthcare industry
- Insurance Verifications
References
References available upon request.
Timeline
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
11.2020 - Current
Certified Nursing Assistant
Moore Assistance
09.2017 - 11.2020
HIGH SCHOOL DIPLOMA -
CECILIA HIGH SCHOOL