Deja Smith
San Antonio,United States
Summary
Highly skilled and experienced Senior Technician with a passion for education seeking a faculty instructor position to leverage technical expertise and industry knowledge in educating and mentoring students.
Overview
2
2
years of professional experience
Work History
Senior Technician, Technical Support
Dell Technologies
06.2023 - Current
- Provided advanced technical support and troubleshooting for hardware and software issues for Dell products to 25 customers a day.
- Conducted in-depth analysis and diagnosis of complex technical problems, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to develop and implement innovative solutions increasing product performance and reliability .
- Mentored junior technicians, providing guidance on technical skills and best practices.
- Contributed to development and improvement of internal processes and procedures by 15% to optimize efficiency and productivity.
- Instructed and guided end-users of all ages on how to carry out tasks in order increase productivity with troubleshooting process.
CAMRS Intern
Accenture Federal Services
06.2022 - 08.2022
- Liaised between AWS, Azure, and Oracle 30% of account holders in order to remediate problems with accounts in various departments within organization.
- Analyzed account details such as POC and client comments to enhance understanding of client problems and needs in tickets for account creation and documentation resulting in successful ticket completions.
- Educated clients on issues revolving around AWS, Azure and Oracle accounts and updated account information to maintain high standards of client service.
- Collaborated 2 hours day with CAMRS team through video on Microsoft teams to maintain individual accountability to work tasks while also implementing structure and informing each other on completed task that contributed to successful team work-flow.
Education
Associate of Applied Science - Information Technology Cyber Security
St. Philip's College
San Antonio, TX12.2022
High School Diploma -
John Jay Science And Engineering Acadmeny
San Antonio, TX06.2018
Skills
- Eagerness to Learn New Technologies
- Strong Communication and Interpersonal Skills
- Time Management
- Attention to Details
- User Support and Troubleshooting
- Collaborative Team Player
Accomplishments
- Develop with Dell Alumni and Guest Speaker
Timeline
Senior Technician, Technical Support
Dell Technologies
06.2023 - Current
CAMRS Intern
Accenture Federal Services
06.2022 - 08.2022
Associate of Applied Science - Information Technology Cyber Security
St. Philip's College
High School Diploma -
John Jay Science And Engineering Acadmeny