Deja Tony

• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
• Unloaded, loaded, and stocked merchandise.
• Trained new personnel regarding company operations, policies and services.

• Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
• Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
• Assisted physicians with diagnostic procedures, ensuring accuracy in results and timely patient care.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Inventory specialist: Order office supplies & medical supplies for clinic
• Performed medical records management, including filing, organizing and scanning documents.
• Trained staff on operating procedures and company services.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Cross-trained and provided backup support for organizational leadership.
• Removed Cast from patients lower extremity
• Overseas office inspection

• Improved patient data accuracy by thoroughly reviewing and validating medical records.
• Identified potential areas for process improvement through meticulous analysis of internal workflows and making recommendations based on findings.
• Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
• Improved departmental organization by creating clear policies and procedures manuals for staff reference and training purposes.
• Trained new employees on health information management procedures, ensuring consistent performance across the team.
• Assisted in the transition to electronic health record systems, reducing paper waste and improving information accessibility.
• Conducted quality improvement and customer satisfaction surveys to evaluate patient care.

• Kept all kitchen areas clean, tidy and free of hazards.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
• Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
• Upheld efficiency of meal services by pre-setting tables before patients arrived.
• Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.

I worked under St. Christophe's Hospital for Children as an Health Tech Student, I was assigned to work under St. Chris's Ultrasound & Medical & Academic Affairs department.

• Optimized inventory management systems for medical supplies, reducing waste while ensuring necessary resources were always available for staff use.
• Contributed to positive patient experience, offering emotional support and guidance on health maintenance.
• Conducted preventive maintenance on medical equipment, extending its lifespan and reducing repair costs.
• Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
• Streamlined appointment scheduling process to reduce wait times and improve overall clinic workflow.
• Streamlined inventory management process for medical supplies, avoiding shortages.
• Coordinated clinical research activities, contributing to advancements in healthcare knowledge and practice methods.
• Supported efficient clinic operations, scheduling appointments and managing patient flow.