Deja Warren
St. Louis,MO
Summary
Hello, I am a college graduate from Missouri State University. I graduated with a Bachelors degree in Psychology and a minor in Child and Family Development. I am a Resourceful Supply Chain Specialist offering 3.5 years background in inventory control, customer service and logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives.
Overview
6
6
years of professional experience
Work History
Supply Chain Specialist - Account Manager
Nestle Purina PetCare
03.2024 - Current
- Responsible for administrative support for shelters, rescues, and Petfinder (PF) members ordering Purina food, treats and litter through the Purina Shelter Champions (PSC) program.
- Builds relationships to become a trusted advisor for shipping logistics and fulfillment.
- Supports effective and efficient onboarding of new members, setting them up for success on ordering platform.
- Maintains a deep understanding of solutions and products and educates members about the most relevant features/functionality for their specific business needs.
- Serves as the voice of the member (issues, feedback, escalation). Provides internal feedback on product enhancements and how to better serve members
- Established experience with SAP, Adobe commerce, and ERP Systems
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Collaborated with logistics teams to streamline shipment processes, reducing delays.
Process Executive
Blue Cross Blue Shield
08.2023 - 03.2024
- Answering inbound calls in a timely manner for members, brokers and providers
- Assist members, providers and clients with account specific information
- Assessed claims for members
- Handled outbound calls regarding updating member records
- Working with systems such as cisco finesse, jabber, Microsoft teams, outlook, TMG health.
- Answered customer questions regarding deductibles.
- Verified eligibility and compliance with authorization requirements for service providers.
Supply Chain Specialist
Golden Boy Foods
03.2022 - 06.2023
- Navigating Systems such as JDE, oracle, following open orders reports, maintaining client accounts and supply and demand
- Worked with excel, spreadsheets, and handled customers such as Kraft Heinz, Jetro, Reesers and more
- Scheduled appointments, revised order card- dates and order entry
- Scheduled appointments
- Complete purchase orders and samples with order accuracy
- Maintained a positive and direct customer service relationship with customers through email and Microsoft teams
- Proficient use of ERP systems, debits and credits
- Coordinates with logistics
- Performed data entry
- Scanning documents.
Mayo Health Plan Specialist
Medica
06.2021 - 03.2022
- Assist members with quoting health insurance benefits
- Analyzed claims & EOB's
- Provided customer with explanation of claim denial or approval
- Analyzed CPT codes to assure accuracy
- Assisted members with physician locations
- Provided outreach to physicians on members behalf
- Provided customer service in a timely & helpful manner
- Excelled in using cram systems, health rules , CT suites, Avaya, Avaya one x optimization, Excel & Microsoft
- Proficient understanding of deductibles, coin insurance and out of pocket maximum's.
Customer Success Advocate-Retail Priority Que
Square
08.2019 - 02.2021
- Assisted business sellers with running, and organizing there business
- Some examples include dealing with bank accounts, online websites and troubleshooting
- Assisted sellers with updating/uploading excel item libraries into Square dashboard
- Troubleshooted equipment in timely manner for sellers business
- Gained knowledge of using different systems such as..
- Sales force knowledge, excel, Microsoft teams and slack
- Worked with sellers cogs, potential profit and inventory by category reports
- Worked with the Square online store to assist sellers with there online membership( Weebly).
Education
B.S in PSYCHOLOGY -
MISSOURI STATE UNIVERSITY
Springfield, Missouri12.2018
Skills
- Data entry
- Microsoft office
- Microsoft excel
- Microsoft power point
- Training
- Ordering supplies
- Processing
- Scheduling
- Billing
- Oracle
Timeline
Supply Chain Specialist - Account Manager
Nestle Purina PetCare
03.2024 - Current
Process Executive
Blue Cross Blue Shield
08.2023 - 03.2024
Supply Chain Specialist
Golden Boy Foods
03.2022 - 06.2023
Mayo Health Plan Specialist
Medica
06.2021 - 03.2022
Customer Success Advocate-Retail Priority Que
Square
08.2019 - 02.2021
B.S in PSYCHOLOGY -
MISSOURI STATE UNIVERSITY
Additional Information - Links
https://www.linkedin.com/in/deja-warren-438a00174
Skills
- Quick-connect
- Sales force
- SAP, ERP Systems
- Supply & Demand
- Diaster Relief