Deja Williams
Faith in Home Health Care
Saint Louis,MO
8
years of professional experience
Dedicated and compassionate professional with experience in patient outreach and customer service. Skilled in communicating with patients, providing helpful information, maintaining accurate records, and handling sensitive information with professionalism. Strong interpersonal, organizational, and problem-solving skills with the ability to work independently and as part of a team.
Work History
Senior Client Advocate
2 Years 4 Months- Assist clients and families with questions, concerns, and service-related needs.
- Provide professional and compassionate customer support while maintaining a positive experience.
- Communicate with clients, caregivers, and team members to help resolve issues efficiently.
- Maintain accurate client information, documentation, and records.
- Handle sensitive and confidential information professionally.
- Advocate for clients by identifying concerns and connecting them with appropriate resources.
- Follow up with clients to ensure concerns are addressed and services are meeting their needs.
- Manage multiple responsibilities while maintaining attention to detail and quality service.
Patient Outreach Rep
5 Years 3 Months- Contacted patients by phone to provide healthcare outreach, information, and support.
- Communicated professionally with patients and addressed questions or concerns.
- Assisted patients with navigating available healthcare resources and services.
- Documented patient interactions accurately in company systems.
- Maintained confidentiality when handling sensitive patient information.
- Completed multiple outreach calls and administrative tasks while meeting productivity expectations.
- Used active listening and problem-solving skills to provide effective patient support.
Education
Master of Arts - Accounting And Finance
High School Diploma
Skills
Customer Service
Patient Support
Customer Advocacy
Telephone Communication
Active Listening
Problem Solving
Data Entry
Computer Skills
Microsoft Office
Electronic Record Keeping
Confidentiality
Time Management
Multitasking
Attention to Detail
Conflict Resolution
Professional Communication
Remote Communication
Teamwork
Organization
Ability to Work Independently
Timeline
Senior Client Advocate
Faith in Home Health Care
04.2024 - CurrentRead More
Patient Outreach Rep
United Health Group-United Healthcare, And Ingenix
01.2019 - 04.2024Read More
College of DuPage
Master of Arts from Accounting And Finance
Read More
Riverview Gardens
High School Diploma
Read More