Jay’Lynn Jones
DeLand,FL
Summary
Adept at fostering client satisfaction and resolving complex issues, I significantly improved department performance metrics at Foundever through effective communication training. My expertise spans complaint resolution, payment processing, and teamwork, enhancing customer support across roles. Leveraging industry awareness and problem-solving skills, I excel in creating innovative solutions and promoting professional development.
Overview
4
4
years of professional experience
Work History
Senior Client Advocate
Foundever
04.2023 - Current
- Enhanced client satisfaction by addressing and resolving complex issues effectively.
- Led training sessions for team members on effective communication techniques, improving overall department performance metrics significantly.
- Mentored junior team members, fostering a supportive work environment and promoting professional development.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with cross-functional teams to develop innovative solutions for unique client challenges.
Associate
McDonald's
03.2023 - 03.2023
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
TTEC
11.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Deland High School
De Land, IL07.2020
Skills
- Industry Awareness
- Customer Support
- Call center experience
- Complaint resolution
- Payment Processing
- De-Escalation Techniques
- Call Control
- Conflict Management
- Account Management
- Escalation management
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
Timeline
Senior Client Advocate
Foundever
04.2023 - Current
Associate
McDonald's
03.2023 - 03.2023
Customer Service Representative
TTEC
11.2020 - 01.2021
High School Diploma -
Deland High School