Dejah Boyer
Rochester,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, To become the best of an ideal employee of a major company with the room for growth.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
05.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
Teleperformance USA
03.2021 - 05.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Change patients primary care physicians per request. While providing exceptional customer service to patients, answering questions and addressing concerns.
Food Services
Cedar Point Amusement Park
05.2015 - 08.2015
- Multitasked in different food locations within the park, prepared and cooked food as requested
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Learned other teammates' work tasks to train as backup.
Education
No Degree - Busniness Communication
Oakland Community College
Michigan08.2021
High School Diploma -
Michigan Collegiate
Michigan06.2015
Skills
- Excellent skills in customer service creating and providing a nice and friendly welcome Fast and quick learner delivering great work ethic
- Capable of answering one hundred calls or more per day and assisting guest with their problems in a timely fashion
- Chart Pulling
- Customer Data Confidentiality
Timeline
Delivery Driver
Amazon
05.2022 - Current
Customer Service Representative
Teleperformance USA
03.2021 - 05.2023
Food Services
Cedar Point Amusement Park
05.2015 - 08.2015
No Degree - Busniness Communication
Oakland Community College
High School Diploma -
Michigan Collegiate