Dejah Caldwell
Houston,TX
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Centerwell Pharmacy Agent
Humana
01.2024 - Current
- Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Established and maintained patient profiles, updating organizational database with current information.
- Counted and labeled prescriptions with correct item and quantity.
Medicare Sales Agent
Hello Medicare
08.2023 - 12.2023
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
Customer Service Representative
Cigna
01.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medicare Sales Agent
United Healthcare
01.2022 - 12.2022
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
Cashier
Quick Trip
01.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Nursing
Texas Woman's University
Denton, TX12.2025
Associate of Arts -
Tarrant County College District
Fort Worth, TX05.2020
High School Diploma -
Everman High School
Everman, TX05.2020
Skills
- Medicare knowledge
- Cold-calling
- Product presentation
- Enrollment processing
- Data Entry
- Call Management
- Product Knowledge
- Account updating
- Customer service expertise
- Customer Service
- Direct Sales
Timeline
Centerwell Pharmacy Agent
Humana
01.2024 - Current
Medicare Sales Agent
Hello Medicare
08.2023 - 12.2023
Customer Service Representative
Cigna
01.2023 - 08.2023
Medicare Sales Agent
United Healthcare
01.2022 - 12.2022
Cashier
Quick Trip
01.2021 - 12.2021
Bachelor of Science - Nursing
Texas Woman's University
Associate of Arts -
Tarrant County College District
High School Diploma -
Everman High School
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