Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

De'Jah Dorsey

Brusly,LA Louisiana

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Leader

Lit Pizza
08.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Communicated with vendors regarding backorder availability, future inventory, and special orders.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Line Cook Trainer

Lit Pizza
11.2020 - 07.2023
  • Trained cooks to maintain clean, organized and sanitary workstations.
  • Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
  • Cooked same meals over and over during shifts with exact quality results.
  • Coordinated group training to share kitchen procedure changes.
  • Monitored and managed kitchen staff during busy rush periods to maintain service levels.
  • Directed team in off-peak ingredient preparation and restocking work.
  • Supported management strategies to build cooperative and skilled kitchen team.
  • Implemented training for front-of-house team members to understand kitchen procedures.
  • Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.

Education

Bachelor of Science - Forensic Psychology

Louisiana State University And A&M College
Baton Rouge, LA
08.2024

Associate of Arts - Social Sciences

Baton Rouge College
Baton Rouge, LA
2022

High School Diploma -

Brusly High School
Brusly, LA
05.2020

Skills

  • Data analysis
  • Process improvement
  • Exceptional communication
  • Coaching and mentoring
  • Adaptability
  • Team management

Accomplishments


  • National Society of Leadership and Success
  • Beta Club
  • Student Council
  • Volunteering Lion Club Events


Certification

Certification Microsoft Office

Languages

Spanish
Limited Working

Timeline

Service Leader

Lit Pizza
08.2023 - Current

Line Cook Trainer

Lit Pizza
11.2020 - 07.2023

Bachelor of Science - Forensic Psychology

Louisiana State University And A&M College

Associate of Arts - Social Sciences

Baton Rouge College

High School Diploma -

Brusly High School

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De'Jah Dorsey