Dejah Harris-burke
Nyack,NY
Summary
Dynamic medical receptionist with proven leadership at Crystal Run Healthcare, excelling in patient relations and appointment management. Skilled in HIPAA compliance and insurance verification, I enhance operational efficiency while fostering a welcoming environment. Recognized for optimizing workflows and delivering exceptional service, I thrive in fast-paced healthcare settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist ( Team Lead)
Crystal Run Healthcare
West Nyack, NY
10.2023 - Current
- Greet and assist patients in person and over the phone, ensuring a professional and welcoming front desk experience.
- Schedule, reschedule, and confirm patient appointments while coordinating provider availability.
- Verify and update patient demographics, insurance coverage, and necessary documentation in the EMR system.
- Collect copays, balances, and process payments accurately.
- Maintain compliance with HIPAA regulations by handling confidential medical and financial information securely.
- Manage a high-volume of calls, directing inquiries to appropriate staff and departments.
- Prepare and organize patient charts, forms, and records for clinical staff.
- Assist patients with completing registration paperwork, including insurance and self-pay forms.
- Support providers, nurses, and administrative staff with daily office operations.
Internet Sales
Rockland Nissan
Blauvelt, NY
01.2023 - Current
- Respond promptly to all internet leads (email, phone, web, chat), ensuring professionalism and clarity.
- Utilize CRM tools to document customer inquiries, preferences, and follow-up status.
- Provide accurate vehicle pricing, inventory availability, and product information.
- Follow-up with leads to secure appointments, schedule test drives, and guide customers through the sales process.
- Collaborate with in-store sales staff to ensure seamless handoffs and customer experience.
- Stay updated on ongoing promotions, new inventory, and dealership incentives.
- Work to achieve monthly conversion and sales targets, participating in training as needed.
Patient Care Associate
Community Home Health
Spring Valley, NY
01.2021 - 12.2024
- Provide direct patient support including assistance with daily living activities (feeding, bathing, dressing, mobility).
- Monitor vital signs, intake/output, and patient conditions; promptly report changes to nursing staff.
- Support physicians and nurses with patient examinations, procedures, and treatments.
- Maintain accurate documentation in medical records and ensure compliance with HIPAA standards.
- Assist with patient admissions, transfers, and discharges, ensuring comfort and dignity throughout the process.
- Deliver excellent customer service by responding to patient needs, concerns, and requests promptly.
- Prepare and maintain clean, safe patient care areas, adhering to infection control and safety protocols.
- Transport patients safely to tests, procedures, and other hospital departments.
Insurance Verification Specialist
All in Won Med & I.T Services
Valley Cottage, NY
08.2019 - 12.2024
- Verify patient insurance coverage, eligibility, and benefits prior to appointments or procedures.
- Obtain prior authorizations and referrals from insurance carriers as required.
- Accurately enter and update patient insurance and demographic information in the EMR system.
- Communicate with patients regarding coverage, copays, deductibles, and out-of-pocket costs.
- Collaborate with front desk, billing, and clinical teams to prevent claim denials and ensure proper documentation.
- Research and resolve discrepancies in insurance information, ensuring compliance with HIPAA regulations.
- Maintain knowledge of multiple insurance carriers, government payers (Medicare/Medicaid), and third-party plans.
- Handle high-volume calls to confirm insurance details and coordinate with providers and patients efficiently.
Team Leader, Sales Operations
Dunkin' Donuts
Atlanta, GA
08.2017 - 08.2020
- Supervised daily store operations, ensuring compliance with company standards for service, quality, and cleanliness.
- Trained, coached, and motivated team members to deliver excellent customer service and meet performance goals.
- Delegated tasks and monitored completion to maintain efficient workflow during peak hours.
- Assisted management with scheduling, shift coverage, and employee onboarding.
- Handled cash management, including register balancing, deposits, and resolving discrepancies.
- Ensured food safety and sanitation procedures were followed consistently.
- Resolved customer concerns in a professional and timely manner, maintaining guest satisfaction.
- Supported inventory management by monitoring stock levels and assisting with ordering supplies.
Education
General Studies -
Nyack High School
Nyack, NY06.2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- Medical records management
- EMR / EHR
- Workflow optimization
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Mail management
- Outpatient care
- Medical office procedures
- Proficient in software
- Inventory oversight
- Account management
- Medical transcription
- Pre-hospital care
- Insurance verifications
- Co-payment collection
- Patient callbacks
- Problem-solving
- Collaboration and teamwork
- Critical thinking
- Organization and time management
- Data entry
- Administrative support
- Documentation and recordkeeping
- Calendar and appointment management
- Insurance authorizations
- Relationship building
- Office management
- Data management
- Patient health information Access
- Clinical support
- Staff leadership
- Epic systems
- EHR software
- Maintaining financial records
- Employee scheduling
Certification
Patient Care Associate
Timeline
Medical Receptionist ( Team Lead)
Crystal Run Healthcare
10.2023 - Current
Internet Sales
Rockland Nissan
01.2023 - Current
Patient Care Associate
Community Home Health
01.2021 - 12.2024
Insurance Verification Specialist
All in Won Med & I.T Services
08.2019 - 12.2024
Team Leader, Sales Operations
Dunkin' Donuts
08.2017 - 08.2020
General Studies -
Nyack High School