Violeta Serrano Rivera
Medical Receptionist Team Lead
Houston,TX
Summary
I am a Medical Receptionist Team Lead known for optimizing workflow and enhancing patient satisfaction with an optimistic work environment. Looking to expand my knowledge in medical office administration, always with a positive mindset and open to new challenges. I think that unexpected things are beyond a tiny line we draw ourselves and call "limits".
Overview
5
5
years of professional experience
Work History
Medical Receptionist Team Lead
Minivasive Pain & Orthopedics
Houston, TX
02.2024 - Current
- Greet patients and manage check-in procedures to enhance patient flow and satisfaction.
- Schedule appointments and coordinate follow-up calls to ensure timely patient care.
- Answer a high call volume when not assisting a patient in office.
- Verify insurance information and process payments accurately to minimize billing errors.
- Create weekly schedule & tasks in an efficient timely manner.
- Assist with any necessary requests from different departments (Billing, Insurance Verifications, Transportation, etc.).
Medical Receptionist
AFC Urgent Care
Cypress, TX
12.2022 - 01.2024
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff to ensure efficient service delivery.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and confidentiality standards.
- Handled insurance verification and billing inquiries to facilitate smooth transactions for patients.
- Maintained clean and organized front desk area, as well as lobby to ensure a clean and proper environment for patients.
Cashier
Taco Bell
Houston, TX
03.2022 - 07.2022
- Processed customer transactions efficiently (front counter & Drive Thru).
- Maintained cleanliness and organization of work area according to health standards.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
Receptionist
503 Enterprise
Houston, TX
10.2020 - 12.2021
- Greeted and assisted clients, ensuring a welcoming atmosphere in reception area.
- Managed multi-line phone system, efficiently directing calls to appropriate personnel.
- Scheduled appointments and coordinated meetings for staff and clients.
- Maintained accurate records of visitor logs and appointment schedules.
Education
High School Diploma -
Cypress Ridge High School
Houston, TXSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Microsoft office
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- EMR / EHR
- Workflow optimization
- Paperwork coordination
- Medical office administration
- Referral verification
- Documentation
- Co-payment collection
- Patient callbacks
- Typing and filing
- Customer service
- Problem-solving
- Cash handling
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Payment scheduling and collection
- Clerical support
- Flexible schedule
- Staff leadership
- CPR certified/AED certified
- Employee scheduling
- Bilingual (Fluent in English and Spanish)s
- Fast computer typing
- Knowledge on Word, Excel, Power Point, Microsoft Outlook
Timeline
Medical Receptionist Team Lead
Minivasive Pain & Orthopedics
02.2024 - Current
Medical Receptionist
AFC Urgent Care
12.2022 - 01.2024
Cashier
Taco Bell
03.2022 - 07.2022
Receptionist
503 Enterprise
10.2020 - 12.2021
High School Diploma -
Cypress Ridge High School