DEJAH TOLAR
Lithonia,UNITED STATES
Summary
Customer representative with 5 years of experience in digital case tracking and sales, known for achieving a 98% billing accuracy rate and reducing case turnaround time by 20% through cross-functional collaboration. Adept in conflict resolution, data analysis, and customer engagement, leveraging skills in team leadership and sales strategy to exceed targets and enhance customer satisfaction. Excels in fostering teamwork and ensuring compliance with industry standards, ready to contribute to a dynamic work environment.
Overview
5
5
years of professional experience
Work History
CUSTOMER REPRESENTATIVE
Alorica
2024.01 - 2025.06
- Coordinated digital case tracking, prescription processing, and back-end documentation
- Resolved cost discrepancies, achieving a 98% billing accuracy rate
- Logged detailed case activity in Five9, ensuring HIPAA-compliant data entry and escalation handling
- Collaborated across teams to reduce case turnaround time by 20%
- Remote
SALES ASSOCIATE
Us Cellular
2020.02 - 2023.11
- Customer service, sales techniques, product knowledge, and inventory management, alongside experience with POS systems and customer relationship management (CRM) software. Focus on achievements like exceeding sales targets, improving customer satisfaction, and effectively handling customer inquiries.
Education
High School - undefined
Martin Luther King Jr High School
Skills
- Conflict Resolution
- Time Management
- Data Analysis
- Team Leadership
- Customer Engagement
- Sales Strategy
- Problem Solving
- Data Entry
- Cross-Functional Collaboration
- Customer Retention
- Customer Support
- Adaptability
- Relationship Building
Timeline
CUSTOMER REPRESENTATIVE
Alorica
2024.01 - 2025.06
SALES ASSOCIATE
Us Cellular
2020.02 - 2023.11
High School - undefined
Martin Luther King Jr High School